Human Resource Competencies Based on Learning Orientation and Knowledge Quality (Study at The Semarang Type A Customs and Excise Supervision and Service Office (KPPBC)

Mochammad Agung Santoso, Budhi Cahyono

Abstract


The abstract of this study explains that the type of research used is explanatory research with a population of all human resources at the Semarang Type A Customs and Excise Supervision and Service Office, totaling 203 people. Based on Slovin's calculations, the sample size used was 135 respondents. The sampling technique used was non-probability sampling with the convenience sampling method (Hair, 2021). Data collection was carried out by distributing questionnaires using Google Forms, considering the wide coverage area. Although this method has the disadvantage of a low return rate, the researcher conducted direct follow-up (face-to-face) to ensure respondents provided data according to the research requirements. The measurement scale used was an interval scale with a Likert score of 1 to 5. Data analysis was carried out using a structural equation model with the Partial Least Squares (PLS) approach. The results of the study show that learning orientation has a positive and significant effect on increasing the competence of customs and excise human resources, learning orientation has a positive and significant effect on increasing the quality of human resource knowledge, and the quality of knowledge has a positive and significant effect on increasing the competence of customs and excise human resources.


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