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Home > Vol 2, No 3 (2025)

Vol 2, No 3 (2025): September 2025

Table of Contents

Articles

The Mediating Role of Brand Attitude in the Relationship Between Product Knowledge and Brand Image on Customer Loyalty in the Context of the Lubricant Industry in Indonesia Asep Wahyudin

PDF 206-220

Job Crafting and Talent Management on Improving HR Performance: An Empirical Study At the Semarang Medium Tax Office Noor Khomsah, Siti Sumiati

PDF 221-235

The Role of Incentives in Improving Employee Job Satisfaction and Performance (A Study at CV. Cahaya Berkah Agung) Rudy Cahyanto, Budhi Cahyono

PDF 236-249

The primary objective of these interviews was to gain a deeper understanding of the use of the Hospital Management Information System (SIMRS) at Pratama Hospital in Yogyakarta City Danang Sri Wibowo

PDF 250-261

IMPROVING EMPLOYEE PERFORMANCE BASED ON ISLAMIC LEADERSHIP INCENTIVES AND AFFECTIVE COMMITMENT AT THE AL-FALAH FOUNDATION IN MUSI BANYUASIN Arif Fadillah, Mutamimah Mutamimah

PDF 262-276

The Effect of Competency Training and Competency Certification on Employee Performance at PT Mulya Darma Rekayasa in 2025 with Work Motivation as a Moderating Variable Irwan Mulyadi, Heru Sulistyo

PDF 277-289

The Influence of Motivation and Work Discipline on Employee Performance Through Leadership as a Mediating Variable Feri Ferdian, Budhi Cahyono

PDF 290-302

Customer Satisfaction Model Based on Customer Experience and Complaint Handling for PLN Mobile Application Users in PT. PLN (Persero) Work Area with Trust as an Intervening Variable Siti Annisah Rahmawati, Nurhidayati Nurhidayati

PDF 303-317

The Influence of Transactional Leadership Style and Extrinsic Motivation on Human Resource Performance, with Continuance Commitment as an Intervening Variable for Outsourced Employees Pln ULP Bangkir Afristian Arief Dwiranda, Asyhari Asyhari

PDF 318-332

Corporate Culture and Organizational Commitment to Human Resource Performance Development Honda Auto Serang Aloysius Suko Hardono, Hendar Hendar

PDF 333-346

Analysis of Organizational Change and the Effectiveness of Job Rotation on Employee Performance Through Achievement Motivation as an Intervening Variable Joko Supomo, Ken Sudarti

PDF 347-361

THE EFFECT OF PERCEIVED ORGANIZATIONAL SUPPORT AND WORKLIFE BALANCE ON ORGANIZATIONAL COMMITMENT Akbar Atas Aji, Ibnu Khajar

PDF 362-374

B2B Customer-Driven Sales Growth Strategies in Times of Oversupply and High Competition 2025-2026 Akhmad Sujono, Heru Sulistyo

PDF 375-389

IMPROVING CIVIL SERVANT PERFORMANCE BASED ON COMPETENCE IN THE MEDIATION OF THE COMPENSATION SYSTEM AT THE OFFICE OF THE REGIONAL PEOPLE'S REPRESENTATIVE COUNCIL OF WEST KOTAWARINGIN DISTRICT Alexander Ambarita, Ibnu Khajar

PDF 390-403

ANTECEDENTS AND CONSEQUENTIALS OF JOB SATISFACTION Azhar Faridi Syafrizal, Widodo Widodo

PDF 404-416

CAPITAL STRUCTURE POLICY IN CONSUMER GOODS INDUSTRY COMPANIES ON THE INDONESIA STOCK EXCHANGE Dwi Murti Dyastuti, Mutamimah Mutamimah

PDF 417-431

Mediation of Trust in Leaders in the Influence of Work Culture and Transformational Leadership on Human Resources Performance Efri Noviandri, Siti Sumiati

PDF 432-445

THE INFLUENCE OF ORGANIZATIONAL CULTURE AND TRANSFORMATIONAL LEADERSHIP ON EMPLOYEE PERFORMANCE MEDIATED BY ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) AT PT. PERTAMINA INTERNATIONAL REFINERY RU V BALIKPAPAN Abdul Hafiz, Mutamimah Mutamimah

PDF 446-460

IMPROVING HUMAN RESOURCE PERFORMANCE BASED ON INTRINSIC MOTIVATION AND ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) WITH MINDFULNESS AS A MODERATION Ilham Sihombing, Heru Sulistyo

PDF 461-475

The Relationship Between Job Training, Employee Competence, and Work-It-Self with Achievement Motivation as a Mediating Variable in the Public Service Sector at the Semarang Medium Tax Office Kustanto Kustanto, Budhi Cahyono

PDF 476-490

THE EFFECT OF JOB SATISFACTION AND MOTIVATION FOR FAIR COMPETITION, MODERATED BY WORK ENVIRONMENT ON EMPLOYEE PERFORMANCE IN THE MANPOWER AND TRANSMIGRATION OFFICE OF LAMANDAU REGENCY Miftahur Rahmah, IrJuni Gultom

PDF 491-499

THE ROLE OF MUTATION AND POSITION PROMOTION ON JOB SATISFACTION WITH WORK MOTIVATION AS A MEDIATION VARIABLE AT THE KARANGANYAR PRIMARY TAX SERVICE OFFICE Aris Budi Yadi, Budhi Cahyono

PDF 500-514

Human Resource Performance Improvement Through Organizational Climate-Moderated Affective Commitment Dian Anjarwani, ibnu khajar

PDF 515-524

The Role of Competence and Intrinsic Motivation in Improving Human Resources (HR) Performance A. Sadli Aman Qadri, Hendar Hendar

PDF 525-534

The Effect of Work Environment Quality on Job Satisfaction with Employee Collaboration as a Mediating Variable aflakha aqil haqiqi, marno nugroho

PDF 535-548

Corporate Value Enhancement Model on the Indonesia Stock Exchange aris kusdwiantara, widodo widodo

PDF 549-563

Medical Service Innovation and Service Quality on Patient Satisfaction at Bangsri II Community Health Center avika elianita, Ibnu Khajar

PDF 564-578

Optimizing Community Satisfaction Through CSR Programs Moderated by Corporate Reputation Dimas Satriyo Hutomo, Heru Sulistyo

PDF 579-593

Perception of Workload and Work Stress on Human Resource Performance Moderated by Religious Coping Dwi Purwanto, Mutamimah Mutamimah

PDF 594-607

The Effectiveness of the Central Java Representative of the Republic of Indonesia Ombudsman Institution in Efforts to Improve Public Service Performance (Case Study of the Regional Apparatus Organization of Magelang City) Falah Hidayatullah, Marno Nugroho

PDF 608-620

The Impact of Service Quality on Loyalty and Satisfaction of Cargo Delivery Service Users with Trust as a Mediator Ghazali Ramadhani, Ken Sudarti

PDF 621-635

Increasing Customer Loyalty Through Brand Image and Service Innovation with Brand Trust as an Intervening Variable at PT. Nasmoco Group Hendika Prasetyo, Mulyana Mulyana

PDF 636-646

Improving the Performance of Jasa Raharja Employees at the DKI Jakarta Regional Office Through Self-Efficacy and Organizational Citizenship Behavior (OCB) Heri Indra Pratama, Heru Sulistyo

PDF 647-661

Marketing Strategies for Shophouses Like Wise Coffee To Increase Profits Hilmi Zamzami, Siti Sumiati

PDF 662-676

Human Resource Performance Improvement Through Retention-Mediated Employee Engagement Kurniawan Hidayat, Ibnu Khajar

PDF 677-690

The Influence of Internal Marketing on Job Satisfaction and Perceived Service Quality in the Central Java II Regional Office of the Directorate General of Taxes Maulynda Arifah Rahmawati, Siti Sumiati

PDF 691-703

Strategy and Management of Social Media Utilization for Dental & Oral Patient Visits at Curug Tangerang Community Health Center Mita Derayanti, Ibnu Khajar

PDF 704-717

The Role of Work-Life Balance in Improving the Quality of Work Life and Employee Well-Being Muhammad Naufal Darma Putra, Heru Sulistyo

PDF 718-728

Optimizing the Number of Patient Visits at Dentaraya Dental Clinic Through Social Media Promotion and Brand Trust Nurul Jadidah, Olivia Fachrunnisa

PDF 729-743

The Role of Additional Employee Income (TPP) and Job Satisfaction in Improving HR Performance Reza Prabu Setyobudi, Ibnu Khajar

PDF 744-758

Service Quality Improvement Strategy Shaka Laundry, Lahat Regency Riosaka Putra, Heru Sulistyo

PDF 759-773

The Influence of Brand Image, Service Quality, and Marketing Strategy on Grade 12 Students' Decisions in Choosing Tutoring (A Case Study of the 70 Palembang Police Alumni Test Tutoring) Sabar Sukoyo, Ardian Adhiatma

PDF 774-788

The Role of Financial Literacy on Investment Decisions at the West Semarang Pratama Tax Office, Moderated by Age Factors Susan Sulistyani, Heru Sulistyo

PDF 789-803

An Empirical Study of Public Satisfaction Based on Public Trust and Service Quality at the Sekupang Police Station Doni Permana, Mulyana Mulyana

PDF 804-812

An Analysis of Paid Advertising Usage in the Shopee App in Marketing Strategy: A Case Study Belluva Batik Pekalongan Fatma Fatma, Ibnu Khajar

PDF 813-827

The Effect of Motivation and Competence on Employee Performance of Hersarana Mandiri Sejahtera Savings and Loan Cooperative Moderated by Organizational Culture Septiadi Danang Eko Purnomo, Ardian Adhiatma

PDF 828-842

The Role of Digital Leadership on Employee Performance with The Mediation of Organizational Commitment at Bank Indonesia Representative Offices DKI Jakarta Rizki Wijayanto Pratama, Asyhari Asyhari

PDF 843-857

Customer Loyalty Improvement Model Through E-Service Quality, E-Satisfaction and E-Trust of Customers of PT. Yuk Kita Haji and Umroh Bandung Ismail Saleh, Sri Wahyuni Ratnasari

PDF 858-872

Analysis of Spirituality and Psychological Capital in Improving Employee Performance Erna Dwi Agustin, Ibnu Khajar

PDF 873-886

The Role of Customer Satisfaction in Relationship Marketing and Service Quality Towards Customer Loyalty (Study at PT Jasa Armada Indonesia Tbk, Jakarta) Rahmat Hadiyanto, Heru Sulistyo

PDF 887-900

The Effect of Transformational Leadership and Competence Improvement Programs on Employee Satisfaction and Performance in Representative Offices Bank Indonesia DIY Ahmad Yusron Irsyadi, Alifah Ratnawati

PDF 901-914

Analysis of Athlete Path Employees' Perceptions of the Work Culture Program and Individual Cumulative Index Achievement at Bank Indonesia Headquarters Muhammad Iqaamatuddin, Siti Sumiati

PDF 915-929

The Role of Internship Programs in Moderation of The Effects of Job Burnout and Personality on Employee Performance (Study at Bank Indonesia Papua Province) Arnold Wilson Emanuel, Agustina Fitrianingrum

PDF 930-944

The Influence of Personal Branding and Compensation on Human Resource Performance Baskoro Wijayanto, Widodo Widodo

PDF 945-958

The Role of Competence on Motivation and Its Impact on Human Resource Performance Bobby Sterino Salam, Widodo Widodo

PDF 959-973

Business Strategy to Improve the Competitiveness of Sekarmulyo Batik Chira Roshiany, Ibnu Khajar

PDF 974-987

Delegative Leadership on Human Resource Performance with Affective Commitment as a Mediation Heriyanto Heriyanto, Siti Sumiati

PDF 988-1000

Increasing Customer Retention Through Employee Competence and Service Innovation with Brand Image as a Mediation Variable (Empirical Study at Rumah Sakit Islam Kendal) Muhamad Hidayat Santosa, Sri Wahyuni Ratnasari

PDF 1001-1012

The Role of Innovation Capability in Mediating the Influence of Transformational Leadership and Employee Competence on Human Resource Performance at BPR Marunting Sejahtera Martha Aristantya, Agustina Fitrianingrum

PDF 1013-1027

Analysis of Digital Work Culture and Professional Leadership to Improve HR Performance Through Compensation as a Variable Mediating in The Era of Transformation Bank Indonesia Muhammad Ichsan Ramadani, Widiyanto Widiyanto

PDF 1028-1042

Improving Human Resource Performance Through Human Resource Competencies Based on Learning Orientation Muhammad Misbahudin, Siti Sumiati

PDF 1043-1057

The Role of Village-Owned Enterprises (BUMDES) in Increasing Village Original Income in Munjul Village, Astanajapura District, Cirebon Regency Muhdis Samsul Rifai, Mulyana Mulyana

PDF 1058-1069

The Role of Spiritual Leadership and Religious Motivation in Improving Employee Performance (Case Study at The Qolbun Salim Orphanage in Samarinda) Musa Isa Ansori, Ibnu Khajar

PDF 1070-1084

The Influence of Motivation and Work Environment on Performance Through Job Satisfaction as an Intervening Variable in Garut District Community Health Center Employees Rama Daniel, Widiyanto Widiyanto

PDF 1085-1099

Emotional Stability as a Mediation in The Influence of Co-Worker Support and Professional Self-Efficacy on HR Performance Rizal Susilo, Ibnu Khajar

PDF 1100-1113

Product Difference Determines Purchase Decisions and Consumer Satisfaction at PT. Arshaka Griya Ayana Rudi Herman Kusuma, Ibnu Khajar

PDF 1114-1127

The Role of Human Resources Development on Employee Performance Satria Hadi Putra, Widodo Widodo

PDF 1128-1142

Improving Human Resource Performance Through Moderated Transformational Leadership by Organizational Culture (Study at Semarang Madya KPP) Sunarmo Sunarmo, Heru Sulistyo

PDF 1143-1157

Strategies to Improve Village Progress and Independence Status Village Development Index Based on Swot Analysis Method in Waimi Village, Alor Regency Umbu Yabu Taranggana, Marno Nugroho

PDF 1158-1172

A Model of Human Resource Improvement Based on Achievement Motivation at the Tanjung Emas Customs Type MID-Type KPPBC Yaskur Yaskur, Mutamimah Mutamimah

PDF 1173-1187

Strategic Management in the Development of Islamic Education at the Al-Ikhwan Islamic Boarding School in Pekanbaru City Irwan Suanto, Ibnu Khajar