Analysis of Spirituality and Psychological Capital in Improving Employee Performance
Abstract
The increasing incidence of employee tardiness at RSIGM Sultan Agung in 2024 has raised concerns regarding service continuity, patient satisfaction, and the hospital's reputation. This study aims to examine the contribution of spirituality and psychological capital in enhancing employee performance. This research employed a case study design with a qualitative approach. Participants included representatives from medical, healthcare, and non-healthcare staff. Data were collected through in-depth interviews, participatory observations, and document analysis. Gap analysis was applied to identify performance determinants and formulate value-based improvement strategies. The findings revealed that employee tardiness had a significant impact on performance, particularly in service effectiveness and patient satisfaction. Key determinants include time discipline, cross-unit coordination, and preparedness in handling patient complaints. An integrated approach that combines management system optimization, spiritual value reinforcement, and psychological capital development is recommended as a sustainable strategy to improve employee performance and maintain the hospital's positive reputation.
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