The Role of the Prosecutor's Office's E-Tickets in Moderating the Influence of Legal Literacy and Public Trust on Compliance with Traffic Ticket Payments
Abstract
This study aims to analyze the effect of Legal Literacy and Public Trust on Compliance in Paying Traffic Fines, as well as the role of the e-Tilang system at the Prosecutor’s Office as a moderating variable. This research is classified as explanatory research, aimed at examining the relationships among variables. The population consists of users of the e-Tilang website whose traffic violations occurred in Pati Regency. The sample was selected using purposive sampling, and data were analyzed using PLS-SEM. The results indicate that Legal Literacy (β = 0.231; t = 2.227; p = 0.026) and Public Trust (β = 0.317; t = 3.124; p = 0.002) have positive and significant effects on compliance in paying fines. The interaction of e-Tilang was found to moderate the relationship between Legal Literacy and fine payment compliance (β = 0.214; t = 2.491; p = 0.013), whereas its moderating effect on the relationship between Public Trust and compliance was not significant (β = -0.001; t = 0.004; p = 0.997). These findings suggest that e-Tilang effectively strengthens the influence of Legal Literacy on payment compliance, while Public Trust is not significantly moderated by e-Tilang. Practically, enhancing Legal Literacy combined with the use of e-Tilang, along with transparency in fine collection, can improve compliance and public trust. The results provide implications for the management of e-Tilang services at the Prosecutor’s Office, optimizing Non-Tax State Revenue (PNBP), and strengthening legal literacy in society.
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