Case Study Performance Improvement Strategies for Assessees PT Bituta Mekanika Utama (Bituta Consultant)

Abstract

This study aims to formulate performance improvement strategies for certified employees (asesi) at PT Bituta Mekanika Utama (Bituta Consultant) through competency certification, the strengthening of Occupational Health and Safety (OHS) culture, and merit-based career development supported by digitalization. A descriptive qualitative approach was employed using a case study design, involving semi-structured interviews, documentation, and observation. The findings indicate that although the number of certified employees has increased over the past five years, not all workers have met formal competency standards. Moreover, the rising turnover rate and stagnant productivity suggest a gap between certification ownership and actual performance improvement. The study shows that certification significantly contributes to increased productivity (from a score of 72.8 to 84.1), a rise in SOP/OHS compliance (up to 85%), and promotion opportunities (87% of promotions were given to certified employees). Strategies such as digital training, peer mentoring, and external collaboration effectively accelerate adaptation and knowledge transfer. This study recommends strengthening competency-based human resource systems and adaptive monitoring to support sustainable organizational company performance.