Improving Human Resource Performance Through Education, Training, and Work Experience At the Foreign Investment Office One

Abstract

This study aims to examine the influence of job training, work experience, and knowledge sharing on human resource (HR) performance. The type of research used is explanatory research with a quantitative approach. The population in this study consists of all HR personnel at the Foreign Investment One Tax Office (KPP PMA Satu), totaling 126 individuals. The sampling technique used is the census method, in which the entire population was taken as the sample. Data were collected through questionnaires distributed both directly and online via Google Forms, and were complemented by documentation from various written sources relevant to the research variables. The questionnaire instrument was developed based on the indicators of each variable and measured using a Likert scale ranging from 1 to 5. Data analysis was conducted using the Partial Least Squares (PLS) approach through structural equation modeling. The results show that: (1) job training has a positive and significant effect on HR performance, meaning that the more training received, the better the resulting performance; (2) work experience has a positive and significant effect on work experience, indicating that work experience contributes to enhancing individual performance; (3) knowledge sharing does not strengthen the influence of job training on HR performance, suggesting that knowledge sharing activities have not yet been effective in reinforcing this relationship; (4) conversely, knowledge sharing strengthens the influence of work experience on HR performance, indicating that the positive impact of work experience on performance increases when individuals have a strong desire to share knowledge. These findings offer practical implications for organizations to manage training and work experience in an integrated manner with a culture of knowledge sharing to drive optimal HR performance.