The Role of Job Satisfaction in Mediating the Non-Physical Environment and Self-Awareness of Employee Performance at PT PLN (Persero) Customer Service Implementation Unit (UP3) Samarinda

Abstract

Human resources play an important role in the success of an organization or company, because humans are living assets that need special attention and are managed as well as possible by the company. Employee performance in a company has an important factor, management must monitor the performance of all employees to perform their best. Increasing or decreasing employee performance can be influenced by various factors including Job Satisfaction, Non-Physical Environment and Self-Awareness. This type of research is explanatory with a survey method. The research sample was 130 employees of PT PLN (Persero) UP3 Samarinda in 2025. The data collection technique used a questionnaire. In this study, data analysis used the SEM-PLS method with SmartPLS (Partial Least Square) software. The results of the study indicate that the non-physical environment and self-awareness have a positive and significant effect on job satisfaction, the non-physical environment, self-awareness and job satisfaction have a positive and significant effect on employee satisfaction, job satisfaction is able to mediate the influence of the non-physical environment and self-awareness on employee satisfaction. This study concludes that a positive non-physical work environment and good self-awareness can contribute to job satisfaction, thereby creating a positive cycle that leads to increased performance. The managerial implications in this study indicate the importance of strategies to improve the non-physical environment and self-awareness lies in its impact on satisfaction and performance by encouraging open and honest communication between employees and superiors, handling conflicts quickly and fairly, building a work atmosphere that is mutually respectful, supportive, and inclusive, so that employees feel satisfied in their work and in turn can optimize their performance.