The Impact of Servant Leadership on Human Resource Performance Mediated by Organizational Citizen Behavior and Organizational Commitment at the Jepara District Health Office

Abstract

In Asia, the issue of leadership effectiveness in public bureaucracy remains a major issue, particularly in the face of low employee initiative and a hierarchical organizational culture. Research conducted in Egypt's public health sector found that servant leadership contributes to employee proactive behavior by improving the quality of relationships between leaders and subordinates. This study is a quantitative survey. The survey was conducted by distributing questionnaires containing structured questions designed to obtain more specific information from predetermined respondents. This technique was chosen because it allows researchers to collect large amounts of data efficiently and allows for statistical analysis to objectively examine relationships between complex variables. Organizational commitment has a significant positive effect on human resource performance at the Jepara District Health Office. The higher the organizational commitment of employees, the greater their contribution to achieving performance targets, maintaining service quality, and supporting the success of regional health programs. This commitment is reflected in employees' willingness to exert their best efforts, remain with the organization, and consistently carry out their duties in accordance with the established vision and mission.