The Role of Social Capital on Human Resource Performance by Considering the Affective Commitment Factor: A Study at the Demak Pratama Tax Office

Netty Putri Rosaelina, Siti Sumiati

Abstract


This study aims to examine the role of affective commitment in moderating the effect of Social Capital on Human Resource Performance. Previous research has highlighted the importance of social capital on the performance of government agencies, in addition to changes in organizational culture, the administrative system in an organization requires organizations to develop knowledge sharing as one of the performance supporters that can be created through good social capital. However, from several previous studies there are differences in results so that this study adds the affective commitment factor to mediate Social Capital on Human Resource Performance. This research was conducted at one of the Demak Primary Tax Service Offices (KPP Pratama Demak) with 74 employees as respondents. Data was collected by filling out a questionnaire through google form using a Likert scale of 1-5. Analyze the relationship between variables using the Partial Least Square Structural Equation Modeling (PLS-SEM) analysis method. The results show the important role of Social Capital which affects Human Resource Performance directly and indirectly through affective commitment. This research supports Social Exchange Theory which explains that relationships between individuals, trust and norms are in line with emotional attachment to organizations that can improve organizational performance.


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