Improving Human Resource Performance Through Work Experience, Competence and Information Technology Skills

Abstract

The performance of human resources owned by the organization is a useful asset to achieve organizational goals. High performance is very beneficial for the organization. This is also expected by the Regional Revenue Agency of West Kotawaringin Regency in achieving regional revenue realization in 2025, by improving human resource performance through work experience, competence and information technology capabilities. The type of research used is explanatory research with a quantitative approach. The sample used in this study was human resources at the Regional Revenue Agency and the Financial and Asset Management Agency of West Kotawaringin Regency. The sampling technique used in this study was purposive random sampling with a minimum of 100 respondents. The research instrument used in this study was a questionnaire distributed to 123 respondents. This type of research is Structral Equation Modeling (SEM) and SEM testing uses the SmartPLS application. The results of the direct effect hypothesis test showed that work experience did not have a significant effect on human resource performance, while competence and information technology capabilities had a positive and significant effect on human resource performance. And work experience has a positive and significant effect on information technology capabilities. The results of the study on the indirect influence hypothesis test stated that work experience has a positive and significant effect on human resource performance through information technology capabilities.