Vol 19, No 1 (2022)

Vol 19, No 1 (2022)

January 2022

DOI: http://dx.doi.org/10.30659/jrbi.v19i1

Table of Contents

Articles

The Influence of Service Quality and Experiential Marketing in Increasing Customer Loyalty Through Customer Satisfaction at Seafood Food Stalls in Tarakan City, North Kalimantan

Benazir Alamudi

10.30659/jrbi.v19i1.43358

PDF

1-9

Improving Public Service Performance Through Innovative Leadership Style, Innovative Work Behavior and Initiative Climate in Village and Sub-district Governments in Blora Regency

Agung Heri Susanto

10.30659/jrbi.v19i1.43671

PDF

10-26

The Role of Responsiveness and Trust on Customer Loyalty with Satisfaction as an Intervening Variable at Tunjungan Health Center, Blora Regency

Maretha Herwati

10.30659/jrbi.v19i1.43672

PDF

27-39

The Mediating Effect of E-WOM Marketing in the Influence of Service Quality and Customer Trust on Customer Loyalty

Rendi Riandani

10.30659/jrbi.v19i1.43673

PDF

40-50

Increasing Satisfaction and Loyalty of Health Center Service Users Through Service Quality and Brand Image at Pandanaran Health Center, Semarang City

Indah Mayang Karti

10.30659/jrbi.v19i1.43674

PDF

51-68

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