The Role of Career Development and Work Environment in Increasing Employee Loyalty Through Job Satisfaction as an Intervening Variable at PT Telekomunikasi Indonesia (Persero) Tbk. Kalimantan Region

Amsjarudy Amsjarudy

Abstract


This study aims to analyze the influence of career development and work environment on employee loyalty through job satisfaction at PT Telekomunikasi Indonesia (Persero) Tbk Kalimantan Region. The study used a quantitative approach with a causality design. The research sample consisted of 220 respondents selected using purposive sampling. Data were collected through a Likert scale questionnaire and analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS). The test results showed that career development had a significant effect on job satisfaction (t=8.249; p<0.001) and employee loyalty (t=5.225; p<0.001). The work environment had a significant effect on job satisfaction (t=10.246; p<0.001) and employee loyalty (t=2.293; p=0.022). Job satisfaction also had a significant effect on loyalty (t=2.262; p=0.024). Furthermore, the mediation test revealed a significant indirect effect of career development (t=2.234; p=0.026) and work environment (t=2.176; p=0.030) on loyalty through job satisfaction. A t-value >1.96 and p<0.05 indicated that all relationships between variables were significant. It was concluded that job satisfaction acts as a mediator, strengthening the influence of career development and work environment on employee loyalty.


Keywords


Career; Development; Environment; Satisfaction; Work.

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References


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DOI: http://dx.doi.org/10.30659/jrbi.v23i2.52835

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