The Role of Job Satisfaction on Human Resource Performance at the Bank Indonesia Cirebon Representative Office

Abstract

Employee performance is a key factor in determining the success of an organization. The Bank Indonesia Cirebon Representative Office faces a problem of declining employee motivation, reflected in absenteeism and declining employee performance. Employees with high work motivation tend to perform better because they are more enthusiastic and committed to carrying out their duties. This research is a quantitative explanatory study using a quantitative approach. The study population was 188 employees of the Bank Indonesia Cirebon Representative Office in 2025. The sample size was 140 employees of the Bank Indonesia Cirebon Representative Office. Data collection used a questionnaire via Google Forms distributed online via WhatsApp. Data analysis used the SEM-PLS method with SmartPLS (Partial Least Square) software. Research results: 1) Work motivation has a positive and significant effect on HR performance, meaning that the higher the motivation, the higher the HR performance. 2) Work motivation has a positive and significant effect on job satisfaction, meaning that the higher the motivation, the higher the employee satisfaction. 3) Job satisfaction has a positive and significant effect on HR performance, meaning that the higher the job satisfaction, the higher the employee performance. 4) Job satisfaction plays a role in mediating the relationship between work motivation and HR performance, meaning that the higher the employee's work motivation, the higher their job satisfaction, which will ultimately improve their performance.