The Effect of Public Transparency and Service Quality on the Satisfaction of Participants in the Selection of Police Members at the Central Kalimantan Regional Police
Abstract
This study is associative explanatory research that aims to analyze the relationships and effects among public transparency, service quality, and participant satisfaction in the recruitment selection process for Polri personnel. The study seeks to test hypotheses and strengthen the underlying theory, particularly regarding how transparency and service quality contribute to participant satisfaction. The research population consists of all participants in the Polri recruitment selection, with a sample size determined based on Hair et al. (2020), namely 15 indicators multiplied by 10, resulting in 150 respondents. The sampling technique used is non-probability sampling through a convenience sampling approach due to considerations of time efficiency and ease of data collection. Primary data were collected using a closed-ended questionnaire with a Likert scale of 1–5, ranging from “Strongly Disagree” to “Strongly Agree.” In addition, secondary data were obtained from relevant journals and literature to strengthen the theoretical foundation. The research instruments include variables of public transparency, service quality, and participant satisfaction. Data analysis was conducted using the Partial Least Square (PLS) method to examine the relationships among variables and measure the strength of influences within the research model. The results indicate that all hypotheses are supported. Transparency has a positive and significant effect on participant satisfaction as well as service quality. Furthermore, service quality is also proven to have a positive and significant effect on participant satisfaction. These findings suggest that a transparent selection process and high-quality service can enhance the overall experience and satisfaction of the participants.
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DOI: http://dx.doi.org/10.30659/jrbi.v23i1.51735
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