The Role of Moderation of Supervisory Support in Strengthening Procedural Justice Towards Improving Human Resources Performance
Abstract
Abstract. This study aims to describe and analyze the effect of procedural justice on human resource (HR) performance, the effect of supervisory support on HR performance, and the moderating effect of supervisory support on the relationship between procedural justice and performance. The research uses explanatory research, with the population consisting of all HR personnel at the Customs and Excise Supervision and Service Office Type Madya Pabean Tanjung Emas, totaling 203 individuals. The sampling method used is a census, where the entire population is considered as the sample due to its size being less than 200. Data collection was conducted through the distribution of questionnaires using a Likert scale for evaluation, with scores ranging from 1 to 5, where 5 represents Strongly Agree and 1 represents Strongly Disagree. The results of the study show that procedural justice has a positive and significant effect on HR performance. Similarly, supervisory support also has a positive and significant effect on HR performance, where the better the supervisory actions taken by supervisors, the higher the employee performance. Additionally, supervisory support is proven to strengthen the effect of procedural justice on HR performance. These findings have important implications for HR management, especially in improving performance through enhancing procedural justice and effective supervisor support.
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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45433
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