The Impact of Upskilling and Reskilling Programs on Improving Employees' Digital Competence
Abstract
This study aims to analyze the effect of Upskilling and Reskilling programs on the Digital Competence of organic employees at the Cash Management Department of Bank Indonesia, and to examine the role of Work Environment as a moderating variable. The study employed a quantitative approach using the PLS-SEM method, with questionnaires as the primary data collection instrument. The results indicate that: (1) the Reskilling program has a positive and significant effect on employees' digital competence; (2) the Upskilling program has a positive but non-significant effect; (3) the work environment positively and significantly moderates the effect of Reskilling on digital competence, but does not significantly moderate the effect of Upskilling. These findings suggest that the effectiveness of digital competence development programs depends not only on the training program itself but also on a supportive work environment. The study implies the importance for management to continuously develop Reskilling programs aligned with employees' digital needs, adjust Upskilling programs accordingly, and foster a work culture that supports the application of digital skills.
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