Strategies for Improving Permanent Employee Performance at Al Ihsan Boarding School Riau

Abstract

Employee performance is a key factor in determining the success and effectiveness of an organization, including Islamic boarding school-based educational institutions such as the IBS Riau Islamic Boarding School. In the context of human resource management, performance not only reflects an individual's ability to perform tasks but also illustrates the extent to which organizational goals can be optimally achieved. However, in recent years, the IBS Riau Islamic Boarding School has faced challenges in the form of declining performance among permanent employees, which has had a direct impact on organizational effectiveness. The Al-Ihsan Waqf Foundation, which oversees the IBS Riau Islamic Boarding School, saw a significant decline in performance from 2020 to 2024. The average employee performance score, which initially reached 86 in 2020, decreased to 77 in 2023. The percentage of employees with "very good" performance also fell from 48% to only 30% during the same period. Furthermore, attendance discipline levels decreased from 95% to 87%, and employee job satisfaction decreased from 82% to 71%. To determine the appropriate strategy for improving the performance of permanent employees at the Al Ihsan Boarding School in Riau, the author used the SWOT analysis method. The research results show that Factors that influence the performance of permanent employees at the Al Ihsan Boarding School, Riau Employee performance is still influenced by morale, discipline, workload, reward systems, competence, and interdepartmental communication and coordination. Decreased performance is evident in late assignments, decreased productivity, and reduced service quality. Methods used to improve the performance of permanent employees at the Al Ihsan Boarding School in Riau The institution implements regular evaluation and coaching, improved communication and coordination, training, awards or incentives, a harmonious work environment, and workload adjustments to maintain employee motivation, discipline, and productivity. Effective performance improvement of permanent employees at the Al Ihsan Boarding School, Riau These strategies have proven effective in increasing employee motivation, self-confidence, and teamwork, thus having a positive impact on achieving institutional targets and the quality of service to students, guardians, and related parties.