Emotional Stability as a Mediation in The Influence of Co-Worker Support and Professional Self-Efficacy on HR Performance

Rizal Susilo, Ibnu Khajar

Abstract


This study aims to analyze the influence of professional self-efficacy and coworker support on emotional stability and their implications for the performance of human resources (HR) at the Customs and Excise Office Type Madya Pabean (KPPBC TMP) Tanjung Emas. The research design employed is explanatory research, which seeks to explain the relationships among variables. The population in this study consisted of 253 employees of KPPBC TMP Tanjung Emas, with a sample of 155 respondents determined using non-probability sampling through convenience sampling. The data were analyzed using the Partial Least Square (PLS) method. The results of the study indicate that professional self-efficacy has a positive effect on emotional stability and also a positive effect on HR performance. Furthermore, coworker support was found to positively influence both emotional stability and HR performance. In addition, emotional stability itself has a positive impact on HR performance. These findings highlight that strengthening professional self-efficacy, fostering social support among coworkers, and enhancing employees' emotional stability are crucial factors in improving organizational performance. The implication of this research is the importance of HR management strategies that focus on developing professional efficacy, building a collaborative work culture, and maintaining employees' emotional stability to achieve optimal performance.


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