Strategy for Improving the Competency of Goods and Services Procurement Employees at Charlie Hospital Demak

Abstract

As an institution engaged in health services, hospitals require human resource support, especially in the field of procurement of goods and services. Good procurement of goods will have a positive impact on the quality of services provided. However, the results of observations that have been conducted by researchers show that most of the employees involved in the procurement process at Charlie Hospital Demak do not have experience, limited knowledge, have not been certified, have never attended training, and have not been optimal in using the procurement information system. The theme taken in this study discusses strategies for improving the competence of procurement employees at Charlie Hospital Demak with 2 problem formulations, namely, first, how is the competence of procurement employees at Charlie Hospital Demak, second, what strategies can be used to improve the competence of procurement employees at Charlie Hospital Demak. Through field research using qualitative descriptive methods, researchers try to describe the findings in the field to then be analyzed using SWOT analysis and compared with relevant theories to obtain recommendations for improvement strategies that can be used in the future. Based on the results of the research that has been carried out, it shows that there are elements of strength and weakness in procurement employees at Charlie Hospital Demak including high motivation and strong employee integrity, adequate employee technical knowledge, lack of negotiation skills, weak mastery of digital literacy, transparency and accountability of the process, long bureaucracy and slow approval, weak document administration, and unplanned procurement. So the recommended alternative strategies include strengthening employee understanding and knowledge, optimizing administrative skills, increasing digital-based procurement competencies, and strengthening ethical and professional values.As an institution engaged in health services, hospitals require human resource support, especially in the field of procurement of goods and services. Good procurement of goods will have a positive impact on the quality of services provided. However, the results of observations that have been conducted by researchers show that most of the employees involved in the procurement process at Charlie Hospital Demak do not have experience, limited knowledge, have not been certified, have never attended training, and have not been optimal in using the procurement information system. The theme taken in this study discusses strategies for improving the competence of procurement employees at Charlie Hospital Demak with 2 problem formulations, namely, first, how is the competence of procurement employees at Charlie Hospital Demak, second, what strategies can be used to improve the competence of procurement employees at Charlie Hospital Demak. Through field research using qualitative descriptive methods, researchers try to describe the findings in the field to then be analyzed using SWOT analysis and compared with relevant theories to obtain recommendations for improvement strategies that can be used in the future. Based on the results of the research that has been carried out, it shows that there are elements of strength and weakness in procurement employees at Charlie Hospital Demak including high motivation and strong employee integrity, adequate employee technical knowledge, lack of negotiation skills, weak mastery of digital literacy, transparency and accountability of the process, long bureaucracy and slow approval, weak document administration, and unplanned procurement. So the recommended alternative strategies include strengthening employee understanding and knowledge, optimizing administrative skills, increasing digital-based procurement competencies, and strengthening ethical and professional values.