A Model of Performance Improvement from Training and Competence Moderated by Ict Capability (Empirical Study at Semarang Medium Tax Office)

Muhammad Budi Puri Ardie, Siti Sumiati

Abstract


This study is an explanatory research aimed at examining and analyzing the effects of training and competence on human resource (HR) performance, as well as evaluating the role of information and communication technology (ICT) capabilities as a moderating variable in these relationships. The research was conducted on all HR personnel at the KPP Madya Semarang Office, with a total sample of 117 respondents determined using the census method. Primary data were collected through questionnaires using a Likert scale ranging from 1 to 5 to measure the variables of training, competence, ICT, and HR performance. The findings reveal that training has a positive and significant effect on HR performance, and competence also contributes to improving the quality of HR performance. Furthermore, ICT capabilities are proven to positively moderate the effects of both training and competence on HR performance, indicating that optimal utilization of ICT can strengthen the impact of training and competence in enhancing HR performance. These findings highlight the importance of synergy between competence development, training programs, and the utilization of information technology to optimize organizational performance.

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References


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