Human Resource Performance Improvement Model
Abstract
This study aims to describe and analyze the effect of employee ability on professional competence, as well as the effect of professional competence on human resource (HR) performance. In addition, this research examines the moderating role of On the Job Training (OJT) in strengthening the relationship between professional competence and HR performance. This research adopts an explanatory design, with the population consisting of all 203 employees of the Customs and Excise Supervision and Service Office (KPPBC) Type Madya Pabean Tanjung Emas. A total of 112 respondents were selected using a non-probability sampling approach with the convenience sampling method. Data were collected using a questionnaire with an interval scale of 1–5 and analyzed through Structural Equation Modeling (SEM) using the Partial Least Squares (PLS) approach. The results reveal that employee ability has a positive and significant effect on professional competence, and also positively and significantly affects HR performance. Furthermore, professional competence positively and significantly influences HR performance. OJT is found to significantly strengthen the relationship between professional competence and HR performance. These findings highlight the importance of enhancing employee ability, strengthening professional competence, and implementing effective OJT programs to optimize HR performance.
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