Improving Work Motivation of Human Resources at the Tanjung Emas Customs and Excise Supervision and Service Office Through Supervisory Support and Psychological Capital
Abstract
This study aims to examine and empirically analyze the effect of supervisory support on psychological capital and work motivation, as well as the effect of psychological capital on work motivation of human resources (HR) at the Customs Supervision and Service Office Type Madya Pabean Tanjung Emas. This research employed an explanatory design with variables including supervisory support, psychological capital, and work motivation. Data were collected through the direct distribution of questionnaires to respondents, with a maximum return period of seven days. Responses were assessed using a semantic differential scale ranging from 1 to 5. The research population consisted of 260 HR, with a maximum sample size of 160 respondents, determined using non-probability sampling with a convenience sampling method, selected for ease of access and time efficiency. Data were analyzed using structural equation modeling with the Partial Least Square (PLS) approach. The findings reveal that supervisory support has a positive and significant effect on psychological capital and work motivation, while psychological capital also has a positive and significant effect on work motivation. These results suggest that strengthening supervisory support and psychological capital can serve as effective strategies to enhance employee work motivation within public organizations.
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