Turnover Intention Reduction Model
Abstract
The research questions in this study are: (1) the effect of workload on job stress among Bank Indonesia employees; (2) the effect of workload and job stress on turnover intention among Bank Indonesia employees. This study used a quantitative approach. Data collection used a questionnaire. This research is explanatory research. Data analysis was performed using the Partial Least Squares (PLS) method using SmartPLS version 4 software. The results of this study are: 1) workload has a significant effect on job stress, with a calculated t-value of 17.514 > t-table 1.98447 and a significance value of 0.000 < 0.05. This means that the higher the workload experienced by an employee, the greater the perceived job stress. On the other hand, if the workload decreases, work stress also tends to decrease; 2) workload has a significant effect on turnover intention, with a calculated t value of 2.225 > t table 1.98472 and a significance value of 0.028 < 0.05. This means that the higher the workload felt by employees, the higher their desire to leave their jobs; 3) work stress has a significant effect on turnover intention, with a calculated t value of 6.305 > t table 1.98472 and a significance value of 0.000 < 0.05. This means that the higher the level of work stress experienced by employees, the more likely they are to have the desire to leave their jobs; 4) work stress is able to mediate the effect of workload on turnover intention, with the results of the calculation of the Sobel statistical value of 2.202 > 1.96 and a p value of 0.027 < 0.05. This means that a high workload can increase employee work stress, which in turn can encourage them to have a higher intention to quit.
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