Analysis of the Influence of Workload on Human Resource Performance with Competence as a Moderating Variable

Yunny Adiyani Putri

Abstract


The West Semarang Pratama Tax Service Office is a work unit of the Directorate General of Taxes that provides tax services to the public, whether registered as Taxpayers or not, within the West Semarang work area. The West Semarang Pratama Tax Service Office, located at Jalan Pemuda No. 1 Semarang, is divided into several sections, including the General and Internal Compliance Subsection, Service Section, Data Quality Assurance Section, Inspection, Assessment, and Collection Section, Supervision Section, and Tax Auditor Functional Group. The type of research used in this study is quantitative research with an explanatory approach. Explanatory research aims to explain the causal relationship between the variables studied, in this case the effect of workload as an independent variable on HR performance as a dependent variable, as well as the role of competence as a moderating variable in the relationship. The purpose of this study is to examine and empirically analyze the effect of Workload and Competence on HR Performance and the influence of the influence of the influence of workload and competence on HR performance.


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