The Influence of Work Experience and Job Training on Service Performance Hajj and Umrah Bureau for Semarang City
Abstract
Abstract.This study aims to test and analyze the model of improving employee service performance through job training and service performance and to analyze the role of education moderation on the relationship between job training and employee service performance. The type of research used in this study is an associative explanatory research type, which aims to determine the relationship between testing the influence of job training, employee work experience and employee service performance. The population in this study were all consumers of the Hajj and Umrah Travel Agency in Semarang with a sample that will be used in this study as many as 105 respondents. The sampling technique used in this study was purposive sampling. The results of the study showed that Job training has a positive and significant influence on employee work experience and employee service performance. Work experience has a positive and significant influence on service performance. Education acts as a moderating variable in the influence of job training on employee service performance, which means that a person's educational background will strengthen the influence of the training attended on HR service performance when in high conditions and will weaken the influence of the training attended on HR service performance when in low conditions.
Keywords: Education;,Employee Service Performance; Employee Work Experience; Job Training; Performance.
Full Text:
PDFReferences
Journals:
Abdullah, A. (2020). Relationship the Work Culture and Training Programs Within Performance. International Journal of Progressive Sciences and Technologies (IJPSAT), 20(1), p.92–101.
Ali, B. J., Fadel Saleh, P., Akoi, S., Abdulrahman, A. A., Muhamed, A. S., Noori, H. N., & Anwar, G. (2021). Impact of Service Quality on the Customer Satisfaction: Case study at Online Meeting Platforms. https://doi.org/10.22161/ijebm.5.2.
Andresen, M., Lazarova, M., Apospori, E., Cotton, R., Bosak, J., Dickmann, M., Kaše, R., & Smale, A. (2022). Does international work experience pay off? The relationship between international work experience, employability and career success: A 30-country, multi-industry study. Human Resource Management Journal, 32(3), p.698–721. https://doi.org/10.1111/1748-8583.12423.
Arifin, S., & Rachman Putra, A. (2020). Employee Performance Development through Work Experience, Work Ethic, Compensation. 22, p.39–45. https://doi.org/10.9790/487X-2207023945.
Cusumano, M. A., Kahl, S. j, & Suarez, F. F. (2008). Services, industry evolution, and the copetitive strategies of product firms. Academy of Management Journal, 51(2), p.315–334. https://doi.org/10.1002/smj.
de Sivatte, I., Gordon, J. R., Olmos, R., & Simón, C. (2021). The effects of site experience on job performance: a missing element in work experience. International Journal of Human Resource Management, 32(21), 4603–4628. https://doi.org/10.1080/09585192.2019.1687556.
Decastri, M., Gagliarducci, F., Previtali, P., & Scarozza, D. (2015). Understanding the Use of Smart Working in Public Administration: The Experience of the Presidency of the Council of Ministers. https://link.springer.com/journal/12257.
Dutch, M. a. (2013). A Symbiotic Framework of Human Resources, Organizational Strategy and Culture. Amity Global Business Review, 8, p.9–14. http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=94083714&site=ehost-live&scope=site.
Fardaniah Abdul Aziz, S., & Ahmad, S. (2011). Stimulating training motivation using the right training characteristic. Industrial and Commercial Training, 43(1), p.53–61. https://doi.org/10.1108/00197851111098171.
Garavan, T. N. (2007). A Strategic Perspective on Human Resource Development. Advances in Developing Human Resources, 9(1), p.11–30. https://doi.org/10.1177/1523422306294492.
Hariyanto, D. (2021). Commodification of Umrah worship in Umrah travel agency capitalism in Indonesia. Journal of Humanities and Social Science, 23(10), p.77–86. http://haji.kemenag.go.id.
Kancharla, R., & Dadhich, A. (2021). Perceived ethics training and workplace behavior: the mediating role of perceived ethical culture. European Journal of Training and Development, 45(1), p.53–73. https://doi.org/10.1108/EJTD-03-2020-0045.
Kang, Y.-H., & Na, K. (2020). The Effectiveness of Employee Training on Firm Performance: Evidence from Vietnam. International Journal of Business and Social Science, 11(2), p.13–24. https://doi.org/10.30845/ijbss.v11n2a2.
Kang, Y.-H., & Na, K. (2020). The Effectiveness of Employee Training on Firm Performance: Evidence from Vietnam. International Journal of Business and Social Science, 11(2), p.13–24. https://doi.org/10.30845/ijbss.v11n2a2.
Karpen, I. O., Bove, L. L., & Lukas, B. A. (2012). Linking Service-Dominant Logic and Strategic Business Practice: A Conceptual Model of a Service-Dominant Orientation. In Journal of Service Research (Vol. 15, Issue 1, p. 21–38). https://doi.org/10.1177/1094670511425697.
Liu, N. C., & Lin, Y. T. (2019). High-performance work systems, management team flexibility, employee flexibility and service-oriented organizational citizenship behaviors. International Journal of Human Resource Management, 0(0), p.1–38. https://doi.org/10.1080/09585192.2019.1651374.
Long, C. S., Kowang, T. O., Chin, T. A., & Hee, O. C. (2016). Improving organizational performance through training function: A review. International Business Management, 10(4), p.475–478. https://doi.org/10.3923/ibm.2016.475.478.
Mdhlalose, D. (2020). An Evaluation of the Impact of Training and Development on Organisational Performance: A Case Study of the Gauteng Provincial Department of Economic Development. Journal of Human Resource and Sustainability Studies, 08(01), p.48–74. https://doi.org/10.4236/jhrss.2020.81004.
Mugford, R., Corey, S., & Bennell, C. (2013). Improving police training from a cognitive load perspective. Policing, 36(2), p.312–337. https://doi.org/10.1108/13639511311329723.
Onyeador, I. N., Hudson, S. kiera T. J., & Lewis, N. A. (2021). Moving Beyond Implicit Bias Training: Policy Insights for Increasing Organizational Diversity. Policy Insights from the Behavioral and Brain Sciences, 8(1), p.19–26. https://doi.org/10.1177/2372732220983840.
Ratna Sari, D., Kartikasari, D., & Herya Ulfah, N. (2021). Impact of Effective Communication on the Quality of Excellent Service and Patient Satisfaction in the Outpatient Department. KnE Life Sciences. https://doi.org/10.18502/kls.v0i0.8883.
Sugiono, E., Efendi, S., & Afrina, Y. (2021). The Effect of Training, Competence and Compensation on the Peformance of New Civil Servants with Organizational Culture as Intervening: Studies at the Ministry of Health of the Republic of Indonesia. In International Journal of Science and Society (Vol. 3, Issue 1). http://ijsoc.goacademica.com.
Nurhayati, & Kemas Imron Rosadi. (2022). Determinasi Manajemen Pendidikan Islam: Sistem Pendidikan, Pengelolaan Pendidikan, dan Tenaga Pendidikan (Literatur Manajemen Pendidikan Islam). Jurnal Manajemen Pendidikan Dan Ilmu Sosial , 3(1), p.451–465.
Books:
Hair, J. F. (1995). Multi Variate Data Analysis. Jakarta:Gramedia Pustaka Utama.
Heru Nugriansah. (2020). Buku Filsafat Pendidikan. In Filsafat Pendidikan (Vol. 1, p. 1–372).
Mamangkey, T. J., Tumbel, A., & Uhing, Y. (2015). the Effect of Training , Experience and Work Environment of the Performance. Pengaruh Pelatihan, Pengalaman Dan Lingkungan Kerja Terhadap Kinerja Karyawan Pada Pt. Bangun Wenang Beverages Company Manado, 3(1), p.737–747.
Nørgaard, B., Ammentorp, J., Poul Erik Kofoed, & Kyvik, K. O. (2012). Training improves inter-collegial communication. p.173–177.
Wahyudi. (2018). The Influence of Job Satisfaction and Work Experience on Lecturer Performance of Pamulang University. Management and Bussines, 1(2).
Regulation:
Law of the Republic of Indonesia No. 20 of 2003 concerning the National Education System, Article 1.
Refbacks
- There are currently no refbacks.
License URL: https://creativecommons.org/licenses/by/4.0/deed.en
Jurnal SAMaJ Indexed by :
