PENINGKATAN HUBUNGAN OPTIMAL MULTIKULTUR MAHASISWA TERHADAP PENGEMBANGAN KECERDASAN BUDAYA CQ

Abstract

The objective of this study is to examine the effect of optimal multicultural contact students and
expectancy disconfirmation on the development of cultural intelligence (CQ). This study also examines
the effect of expectation disconfirmation as intervening variable on the relationship between optimal
multicultural contact student and the development of cultural intelligence (CQ). Moreover, to examine
those variables, researches was using students that consists of Tolaki, Muna, Bugis, Buton , Java,
Bungku, Tator, Makassar, Wolio, Manado, Wawonii, Menui and China. Furthermore, in taking sample
the researcher was used census method with spread questioners to 119 respondents which all of
them are the students of Magister Management 4th semester at Sultan Agung Islamic University.
Meanwhile, the technique of analysis data was used SPSS. The results indicate that optimal
multicultural contact students and expectancy disconfirmation influenced the development of cultural
intelligence (CQ) significantly. But the expectancy disconfirmation is not mediated the relationship
between optimal multicultural contact students and the development of cultural intelligence (CQ).

Keywords: Optimal Multicultural Contact Students, Expectancy Disconfirmation, the Development
of Cultural Intelligence CQ