The Influence of Training, Work Motivation, and Job Satisfaction on Employee Performance at PT Jasa Raharja in the Sumatra Region

Abstract

Abstract. This research is motivated by the importance of effective human resource management in improving organizational performance, especially in service companies such as PT Jasa Raharja, West Sumatra Branch. The three main factors studied are training, work motivation, and job satisfaction, which are believed to have an influence on employee performance. The main problem in this study is how training, work motivation, and job satisfaction affect employee performance. The method used is a quantitative method with an explanatory research approach. The research sample was taken by census from all employees of PT Jasa Raharja, West Sumatra Branch, as many as 100 respondents. Data collection was carried out through questionnaires and analyzed using the Partial Least Square (PLS) technique through SmartPLS software. The results of the study showed that training had a positive and significant effect on employee performance. Meanwhile, work motivation did not have a significant effect on performance or job satisfaction, and job satisfaction also did not have a significant effect on employee performance. Conversely, training did not have a significant effect on job satisfaction, but work motivation had a significant effect on job satisfaction. This study concludes that proper training can improve employee performance, but satisfaction and motivation do not always have a direct impact on performance.