Improving Personnel Performance Based on Professional Competencies Moderated by Digital Capabilities

Dicky Romadhona Firmansyah, Heru Sulistyo

Abstract


Abstract. This study aims to analyze the influence of professional competence on the performance of police personnel, with digital skills as a moderating variable. Personnel performance is a vital element in realizing optimal public services, as well as in maintaining public order and security. In the context of Polri reform, improving personnel competence and professionalism is a strategic need, especially in facing challenges in the digital era. This study was motivated by the need to answer the inconsistency of previous research results regarding the relationship between competence and performance, and to examine the role of digital skills in strengthening this relationship. This study uses a quantitative approach with an explanatory research type. The sample in this study was 109 personnel of the Directorate of Enforcement, Sub-Directorate of Action, Densus 88 AT Polri, who were determined using convenience sampling techniques. The research instrument was a questionnaire that measured three main variables: professional competence, digital skills, and personnel performance, with indicators adapted from relevant theories such as Robbins (2002) and Prayoga et al. (2020). Data were analyzed using Structural Equation Modeling (SEM) based on Partial Least Square (PLS). The results of the analysis show that: (1) professional competence has a positive and significant effect on digital capability; (2) professional competence has a positive and significant effect on personnel performance; and (3) digital capability also has a positive and significant effect on personnel performance. In addition, it was found that digital capability significantly mediates the relationship between professional competence and personnel performance. The R-square value shows that the combination of professional competence and digital capability is able to explain the variation in personnel performance quite strongly.


Keywords


Keywords: Competence; Digital; Performance; Professional.

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References


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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45609

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