Supervisory Support and Psychological Capital in Improving Employee Performance with Work Engagement as a Mediator

Amat Supriyono, Alifah Ratnawati

Abstract


Abstract.This study aims to analyze the role of supervisory support and psychological capital in improving human resource (HR) performance with work engagement as a mediating variable. The research method used is explanatory research, with a study population of 203 employees at the Semarang Type A Customs and Excise Supervision and Service Office, all of whom were sampled through census techniques. Data collection was carried out using a questionnaire with a semantic differential scale of 1 to 5. Data were analyzed using SEM PLS statistical software. The results of the study indicate that supervisory support has a significant positive effect on work engagement and HR performance, psychological capital has a significant positive effect on work engagement and HR performance, and work engagement has a significant positive effect on HR performance. These findings indicate that effective supervisory support and strengthening employee psychological capital can improve work engagement and HR performance. This study provides practical implications for organizations to develop a balanced supervision strategy and create a work environment that supports the development of psychological capital in order to improve employee productivity and work quality.


Keywords


Keywords: Human Resource Performance; Psychological Capital; Supervisory Support; Work Engagement.

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References


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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45451

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