Quality of Knowledge and Professional Competence of Customs in Improving Human Resources Performance of Customs and Excise Supervision and Service Office, Type A, Semarang
Abstract
Abstract.This study aims to examine the influence of knowledge quality, professional customs competence, and HR performance. The population in this study includes all HR at the Semarang Type A Customs and Excise Supervision and Service Office, totaling 203 people. Considering the number of question items in this study as many as 13, the minimum sample size required is 130 respondents. The sampling technique used is Purposive Sampling, with the following criteria: (1) having a work period of more than 5 years, and (2) having attended technical training more than three times. Measurement of variables is carried out using questionnaires distributed directly to respondents. The measurement scale used is an interval scale of 1–5, with anchor statements from "Strongly Disagree (STS)" to "Strongly Agree (SS)." The data collected were analyzed using the Partial Least Square (PLS) method. The results of the study show that: (1) the quality of knowledge has a positive and significant effect on customs professional competence, (2) the quality of knowledge has a positive and significant effect on HR performance, and (3) customs professional competence has a positive and significant effect on HR performance. These findings emphasize the importance of improving the quality of knowledge in strengthening professional competence and HR performance in the customs environment.
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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45448
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