The Role of Communication Quality, Teamwork Skills, and Utilization of ICT in Improving Human Resources Performance at the Type A Semarang Customs and Excise Supervision and Service Office
Abstract
Abstract. This study aims to analyze how the quality of communication and teamwork skills based on the utilization of Information and Communication Technology (ICT) can improve the performance of human resources (HR) at the Semarang Type A Customs and Excise Supervision and Service Office. Based on the differences in the results of previous studies regarding the role of communication on HR performance, the formulation of the problem of this study is how to improve HR performance influenced by the quality of communication and teamwork skills based on ICT. The type of research used is explanatory research, with a population of 203 employees who are all HR in the office. This study uses a census sampling technique, where the entire population becomes the research sample. Measurements are made using a Likert scale of 1 to 5, and data analysis uses the Partial Least Square (PLS) model. The results of the study indicate that: (1) communication quality has a positive and significant effect on HR performance, meaning that the better the quality of communication, the higher the HR performance; (2) communication quality also has a positive and significant effect on teamwork skills, meaning that the higher the quality of communication, the better the teamwork skills; (3) Teamwork skills have a positive and significant influence on HR performance, meaning that the better the teamwork skills, the higher the HR performance; (4) the influence of communication quality on HR performance will be stronger if HR is able to utilize ICT effectively; (5) the influence of teamwork skills on HR performance will also be stronger if HR is able to utilize ICT effectively. This research provides an important contribution in clarifying the relationship between communication, teamwork skills, and ICT in improving HR performance in government agencies.
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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45403
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