The Influence of Organizational Culture and Perceived Organizational Support on Personnel Performance Through Work Engagement as A Mediation Variable (A Study in The Field of Profession and Security of The Central Java Regional Polda)

Supriyadi Supriyadi

Abstract


This study aims to examine and analyze the influence of organizational culture and perceived organizational support (POS) on personnel performance, as well as the role of work engagement as a mediating variable in personnel in the Professional and Security Division (Bidpropam) of the Central Java Regional Police. Internal Bidpropam data shows a decline in the average performance achievement of personnel from 87.5% in 2022 to 82.3% in 2024, which includes a decline in aspects of timely task completion, active participation in organizational activities, and initiative in identifying internal problems. This condition encourages the need for a comprehensive study of the factors that influence personnel performance. This study uses a quantitative approach with a census method on all 180 Bidpropam personnel of the Central Java Regional Police as the research population. Data collection was carried out through a questionnaire with a Likert scale of 1–5. Data analysis used the Partial Least Square Structural Equation Modeling (PLS-SEM) method with the help of SmartPLS software version 4.0 to test the validity, reliability, and relationships between variables in the developed structural model. The results of the study showed that: (1) organizational culture has a positive and significant effect on work engagement (β = 0.442; p = 0.000); (2) perceived organizational support has a positive and significant effect on work engagement (β = 0.385; p = 0.000); (3) organizational culture has a positive and significant effect on personnel performance (β = 0.545; p = 0.000); (4) perceived organizational support has a positive and significant effect on personnel performance (β = 0.234; p = 0.000); (5) work engagement has a positive and significant effect on personnel performance (β = 0.405; p = 0.000); (6) work engagement is proven to mediate the effect of organizational culture on personnel performance (β = 0.179; p = 0.000); and (7) work engagement is proven to mediate the effect of perceived organizational support on personnel performance (β = 0.156; p = 0.000). All research hypotheses were proven to be accepted. The R-Square value for the work engagement variable is 0.418 (moderate category) and for personnel performance is 0.895 (strong category), which indicates that this research model has high predictive power. The findings of this study confirm that work engagement plays a crucial psychological mechanism that bridges the influence of organizational culture and perceived organizational support on personnel performance. Practically, the Central Java Regional Police's Propam Division needs to strengthen an adaptive and innovative organizational culture, improve the quality of responsive organizational support, and develop strategic policies oriented towards increasing personnel work engagement as a foundation for continuous performance improvement.


Keywords


Bidpropam Polda Central Java; Organizational Culture; Perceived Organizational Support; Personnel Performance; PLS-SEM; Work Engagement.

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References


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DOI: https://dx.doi.org/10.30659/jrbi.v23i2.52844

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