Improving the Performance of Personnel at the Criminal Investigation Agency of the Indonesian National Police (Polri) Based on Organizational Learning
Abstract
This study is an explanatory research with an associative approach aimed at examining the relationships and effects among police organizational learning, personnel capability, and police personnel performance. The population consisted of all personnel of the Directorate of Certain Criminal Acts of the Criminal Investigation Agency of the Indonesian National Police, totaling 290 personnel. The sample size was determined using the Slovin formula with a 5 percent margin of error, resulting in 102 respondents. The sampling technique employed was non-probability sampling using a convenience sampling approach based on accessibility of respondents as well as time and cost efficiency considerations. The data used in this study consisted of primary and secondary data. Primary data were collected through closed-ended questionnaires distributed to respondents using a five-point interval scale ranging from strongly disagree to strongly agree. Data analysis was conducted using the Structural Equation Modeling approach based on Partial Least Squares. The results indicate that organizational learning has a positive and significant effect on personnel capability. Organizational learning also has a positive and significant effect on personnel performance. In addition, personnel capability has a positive and significant effect on police personnel performance. These findings suggest that stronger organizational learning practices within the police institution enhance personnel capability, which in turn improves personnel performance in carrying out law enforcement duties, public service, and the maintenance of security and public order. The study implies that strengthening an organizational learning culture and improving individual capability are key factors in promoting professional, responsive, and adaptive police personnel performance in responding to dynamic operational challenges.
Keywords
Full Text:
PDFReferences
Afshari, Leila, and Ali Hadian Nasab. 2021. “Enhancing Organizational Learning Capability through Managing Talent: Mediation Effect of Intellectual Capital.” Human Resource Development International 24(1):48–64. doi:10.1080/13678868.2020.1727239.
Anastasya Sinambela, Ella. 2021. Analysis of the Role of Experience, Ability and Motivation on Employee Performance. Vol. 1.
Argote, Linda, and Ella Miron-Spektor. 2011. “Organizational Learning: From Experience to Knowledge.” Organization Science 22(5):1123–37. doi:10.1287/orsc.1100.0621.
Arif, Muhammad. 2021. “Tugas Dan Fungsi Kepolisian Dalam Perannya Sebagai Penegak Hukum Menurut Undang-Undang Nomor 2 Tahun 2002 Tentang Kepolisian.” Al-Adl: Jurnal Hukum 13(1):91–101.
Boal, Kimberly B. 2015. “‘Chapter 5 Strategic Leadership, Organizational Learning, and Network Ties’ In Being There Even When You Are Not .” Emerald Insight 69–86.
Bratianu, Constantin. 2015. “Organizational Learning and the Learning Organization.” (January):286–312. doi:10.4018/978-1-4666-8318-1.ch012.
Brix, Jacob. 2019. “Ambidexterity and Organizational Learning: Revisiting and Reconnecting the Literatures.” Learning Organization 26(4):337–51. doi:10.1108/TLO-02-2019-0034.
Chen, Shuilin, and Jianguo Zheng. 2022. “Influence of Organizational Learning and Dynamic Capability on Organizational Performance of Human Resource Service Enterprises: Moderation Effect of Technology Environment and Market Environment.” Frontiers in Psychology 13. doi:10.3389/fpsyg.2022.889327.
Choudhary, Neetu, M. Muzamil Naqshbandi, P. J. Philip, and Rajender Kumar. 2017. “Employee Job Performance: The Interplay of Leaders’ Emotion Management Ability and Employee Perception of Job Characteristics.” Journal of Management Development 36(8):1087–98. doi:10.1108/JMD-10-2016-0195.
Cik, Achmad, Muhammad Asdar, Anas Iswanto Anwar, and Suryono Efendi. 2021. Impact of Training and Learning Organization on Employee Competence and Its Implication on Job Satisfaction and Employee Performance of Bank in Indonesia. Vol. 58. www.psychologyandeducation.net.
Diamantidis, Anastasios D., and Prodromos Chatzoglou. 2019. “Factors Affecting Employee Performance: An Empirical Approach.” International Journal of Productivity and Performance Management 68(1):171–93. doi:10.1108/IJPPM-01-2018-0012.
Do, Hoa, Pawan Budhwar, Helen Shipton, Hai Dang Nguyen, and Bach Nguyen. 2022. “Building Organizational Resilience, Innovation through Resource-Based Management Initiatives, Organizational Learning and Environmental Dynamism.” Journal of Business Research 141:808–21. doi:10.1016/j.jbusres.2021.11.090.
Emoh, Chinedu Stanislous. 2023. “ORGANIZATIONAL LEARNING CAPABILITY AND EMPLOYEE PERFORMANCE OF MANUFACTURING FIRMS IN RIVER STATE.” Quantum Journal of Social Sciences and Humanities 4(1):76–93. doi:10.55197/qjssh.v4i1.156.
Ferreira, Jorge, Arnaldo Coelho, and Luiz Moutinho. 2020. “Dynamic Capabilities, Creativity and Innovation Capability and Their Impact on Competitive Advantage and Firm Performance: The Moderating Role of Entrepreneurial Orientation.” Technovation 92–93. doi:10.1016/j.technovation.2018.11.004.
Fiol, C. M., Lyles, and M. A. 1985. “Organizational Learning. Academy of Management Review.” College of Commerce Ana Business Administration Bureau Cf Economic and Susine-IS Research University University or Illinois, Urbana-Charocaign 10(4):803-813.
Ghosh, Swapan, Mathew Hughes, and Paul Hughes. 2017. Developing Dynamic Transformation Capabilities in High Velocity Environment: A Study of Industrial Internet Companies Developing Resilient Supply Chains for Industrial Businesses-A Dynamic Capability Theory Perspective View Project Dynamic Capabilities View Project. https://dspace.lboro.ac.uk/2134/24626.
Ghozali. 2018. “Metode Penelitian.” 35–47.
Haile, Ephrem Assefa, and Vala Lale Tüzüner. 2022. “Organizational Learning Capability and Its Impact on Organizational Innovation.” Asia Pacific Journal of Innovation and Entrepreneurship 16(1):69–85. doi:10.1108/apjie-03-2022-0015.
Hair, Joe F. 2021. “Next-Generation Prediction Metrics for Composite-Based PLS-SEM.” Industrial Management and Data Systems 121(1):5–11. doi:10.1108/IMDS-08-2020-0505.
Hair, Joe F., Matthew C. Howard, and Christian Nitzl. 2020. “Assessing Measurement Model Quality in PLS-SEM Using Confirmatory Composite Analysis.” Journal of Business Research 109:101–10. doi:10.1016/j.jbusres.2019.11.069.
Hanum, Nikmah, Jono Mintarto Munandar, and Joko Purwono. 2020. “THE INFLUENCE OF COMPETENCE AND KNOWLEDGE MANAGEMENT ON PERFORMANCE.” JURNAL APLIKASI MANAJEMEN 18(2):252–60. doi:10.21776/ub.jam.2020.018.02.05.
Hassani, Elahe, Parvaneh Gelard, Fattah Sharifzadeh, and Nasser Azad. 2022. “The Impact of Learning Organizations on Employee Performance with an Emphasis on Network Communication Approach.” Education in the Knowledge Society 23. doi:10.14201/eks.26817.
Hendri, Muhammad Irfani. 2019. “The Mediation Effect of Job Satisfaction and Organizational Commitment on the Organizational Learning Effect of the Employee Performance.” International Journal of Productivity and Performance Management 68(7):1208–34. doi:10.1108/IJPPM-05-2018-0174.
Hindle, Kevin, Brian Gibson, and Alison David. 2010. “Optimising Employee Ability in Small Firms: Employing People with a Disability.” Small Enterprise Research 17(2):207–12. doi:10.5172/ser.17.2.207.
Holsbeeke, Laura, Marjolijn Ketelaar, Marina M. Schoemaker, and Jan Willem Gorter. 2009. “Capacity, Capability, and Performance: Different Constructs or Three of a Kind?” Archives of Physical Medicine and Rehabilitation 90(5):849–55. doi:10.1016/j.apmr.2008.11.015.
Huber, George P. 1991. “Organizational Learning: The Contributing Processes and the Literatures.” Organization Science 2(1):88–115. doi:10.1287/orsc.2.1.88.
Hutchins, Edwin. 2020. “Organizational Learning.” Cognition in the Wild. doi:10.7551/mitpress/1881.003.0010.
Isa, Eka Safitri Apriliani Isa, and Muafi Muafi. 2022. “Human Capital, Organizational Learning and Their Effects on Innovation Behavior and Performance of Banking Employees.” International Journal of Finance & Banking Studies (2147-4486) 11(1):01–18. doi:10.20525/ijfbs.v11i1.1533.
Ju, Boreum, Yunsoo Lee, Sunyoung Park, and Seung Won Yoon. 2021. “A Meta-Analytic Review of the Relationship Between Learning Organization and Organizational Performance and Employee Attitudes: Using the Dimensions of Learning Organization Questionnaire.” Human Resource Development Review 20(2):207–51.
Kadarisman, M. 2012. ManajemenPengembangan Sumber Daya Manusia. Jakarta: Rajawali Pers.
Klaus North, Gita Kumta. 2018. Knowledge Management: Value Creation through Organizational Learning. edited by Springer Texts in Business and Economics. Springer Netherlands.
Koo, Bonhak, Jongsik Yu, Bee Lia Chua, Sanghyeop Lee, and Heesup Han. 2020. “Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry.” Journal of Quality Assurance in Hospitality and Tourism 21(4):371–401. doi:10.1080/1528008X.2019.1663572.
Lin, Chun Yu, and Chung Kai Huang. 2020. “Employee Turnover Intentions and Job Performance from a Planned Change: The Effects of an Organizational Learning Culture and Job Satisfaction.” International Journal of Manpower 42(3):409–23. doi:10.1108/IJM-08-2018-0281.
Lin, Li Wei, Su Mei Gan, and Shih Yung Wei. 2022. “Intelligent Capital, Organizational Learning, and Corporate Performance Influence Relationship.” Mathematical Problems in Engineering 2022. doi:10.1155/2022/4666772.
Makabila, Gregory, and Mike Iravo. 2017. “Does Organizational Learning Lead to Competitive.” 7(8).
Masakale, Alfred Mojalefa, and David Pooe. 2022. “The Relationship between Personal Entrepreneurial Competencies, Dynamic Capabilities and SME Performance.” Journal of Contemporary Management 19(2):729–55. doi:10.35683/jcm22017.187.
Mayastinasari, Vita. 2019. “Strategi Pengelolaan Kinerja Untuk Mewujudkan Polri Promoter Novi Indah Earlyanti Syafruddin.” Jurnal Ilmu Kepolisian | 13.
Namada, Juliana. 2019. “Organizational Learning and Competitive Advantage.” (August). doi:10.4018/978-1-5225-3725-0.ch006.
Nguyen, Phong Thanh, Andri Yandi, and M. Rizky Mahaputra. 2020. “FACTORS THAT INFLUENCE EMPLOYEE PERFORMANCE: MOTIVATION, LEADERSHIP, ENVIRONMENT, CULTURE ORGANIZATION, WORK ACHIEVEMENT, COMPETENCE AND COMPENSATION (A STUDY OF HUMAN RESOURCE MANAGEMENT LITERATURE STUDIES).” 1(4). doi:10.31933/DIJDBM.
Nguyen, Thi Nguyet Que, and Quan Ha Minh Tran. 2022. “Learning Paradox and Employee Performance: Empirical Evidence in a Vietnamese Public University.” International Journal of Public Administration 442–52.
Nurla, Yonatan, Rofiqah Al Munawwarah, Heriyanti Mustafa, and Amar Sani. 2021. “The Influence of Intellectual Ability and Work Motivation on Teacher Performance of SMK Negeri 4 Soppeng.” Amkop Management Accounting Review (AMAR) 1(1). doi:10.37531/amar.vxix.232.
Omar, Khairi Mohamed. 2022. “The Environmental Turbulence’s Effect on Organizational Learning (Review Paper).” Information Sciences Letters 11(3):835–39. doi:10.18576/isl/110315.
Örtenblad, Anders. 2001. “On Differences between Organizational Learning and Learning Organization.” The Learning Organization 8(3):125–33. doi:10.1108/09696470110391211.
Potnuru, Rama Krishna Gupta, Chandan Kumar Sahoo, and Kalyan Chakravarthy Parle. 2021. “HRD Practices, Employee Competencies and Organizational Effectiveness: Role of Organizational Learning Culture.” Journal of Asia Business Studies 15(3):401–19. doi:10.1108/JABS-06-2020-0237.
Puspitasari, Elen, Bambang Sudiyatno, Yeye Susilowati, and Jennyfer Jessica Efendi. 2021. Relevance of Top Management Support, Personal Capabilities, Formalisation of Information System Development on the Performance of Accounting Information Systems at Expedition Companies.
Rahardjo, Sri. 2014. “THE EFFECT OF COMPETENCE, LEADERSHIP AND WORK ENVIRONMENT TOWARDS MOTIVATION AND ITS IMPACT ON THE PERFORMANCE OF TEACHER OF ELEMENTARY SCHOOL IN SURAKARTA CITY, CENTRAL JAVA, INDONESIA.” International Journal of Advanced Research in Management and Social Sciences. www.garph.co.uk.
Rahman Yudi Ardian. 2020. “Manajemen Sumber Daya Manusia.” Tsaqofah: Jurnal Pendidikan Islam 4(2).
Robbins, S. P., & Judge, T. A. 2013. Organizational Behavior. Pearson education limited.
Saadat, Vajiheh, and Zeynab Saadat. 2016. “Organizational Learning as a Key Role of Organizational Success.” Procedia - Social and Behavioral Sciences 230(May):219–25. doi:10.1016/j.sbspro.2016.09.028.
Saha, Nibedita, Tomas Sáha, Aleš Gregar, and Petr Sáha. 2020. “Organizational Agility and Organizational Learning: Do They Accelerate Organizational Innovation and Competency?” Pp. 578–86 in Proceedings of the European Conference on Innovation and Entrepreneurship, ECIE. Vols. 2020-September. Academic Conferences and Publishing International Limited.
Sakban, Sakban, Ifnaldi Nurmal, and Rifanto Bin Ridwan. 2019. “Manajemen Sumber Daya Manusia.” Journal of Administration and Educational Management (Alignment) 2(1):93–104. doi:10.31539/alignment.v2i1.721.
Sasmoko, Leonardus W. Wasono Mihardjo, Firdaus Alamsjaha, and Elidjena. 2019. “Dynamic Capability: The Effect of Digital Leadership on Fostering Innovation Capability Based on Market Orientation.” Management Science Letters 9(10):1633–44. doi:10.5267/j.msl.2019.5.024.
Sedarmayanti. 2017. Manajemen Sumber Daya Manusia. Bandung: Refika Aditama.
Senge, Peter. 2012. “Systems Thinking and Learning Organizations.” Strategic Leadership and Decision Making.
Setiadi, Aris, Endah Winarti HS, and M Taufiq. 2016. “ANALISIS KOMUNIKASI DAN KOMPETENSI TERHADAP KOMITMEN ORGANISASI DENGAN PENGEMBANGAN KARIR SEBAGAI VAIABEL MODERASI(STUDI KASUS PADA AKADEMI KEPOLISIAN).” Dharma Ekonomi 44:65–79.
Setyo Nugroho, Bayu, Hadiahti Utami, Mellasanti Ayuwardani, Nanang Adie Setyawan, Administrasi Bisnis, and Politeknik Negeri Semarang. 2022. Knowledge Sharing and Employee Performance: The Mediating Role of Organizational Learning. Vol. 23. https://jurnal.polines.ac.id/index.php/admisi.
Simamora, Henry. 2006. Manajemen Sumberdaya Manusia. Yogyakarta : YKPN.
Sinkula, James M., William E. Baker, and Thomas Noordewier. 1997. A Framework for Market-Based Organizational Learning: Linking Values, Knowledge, and Behavior. Vol. 25.
Spreitzer, Gretchen M. 1995. “Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation.” Academy of Management Journal 38(5):1442–65.
Sprinkle, Therese A., and Michael J. Urick. 2018. “Three Generational Issues in Organizational Learning: Knowledge Management, Perspectives on Training and ‘Low-Stakes’ Development.” Learning Organization 25(2):102–12. doi:10.1108/TLO-02-2017-0021.
Sriekaningsih, Ana, and Djoko Setyadi. 2015. The Effect of Competence and Motivation and Cultural Organization towards Organizational Commitment and Performance on State University Lecturers in East Kalimantan Indonesia. Vol. 7. Online. www.iiste.org.
Sudewo, Perdhana Ari, Dan Bintang, and Aruan Sulastri. 2022. “THE EFFECT OF LEARNING HOURS OF COMPETENCY DEVELOPMENT AND EMPLOYEE PERFORMANCE ON ORGANIZATIONAL PERFORMANCE AT A GOVERNMENT INSTITUTION IN INDONESIA.” Jurnal Administrasi Negara 28(2):217–43.
Tracey, J. Bruce, Michael C. Sturman, and Michael J. Tews. 2007. “Ability versus Personality: Factors That Predict Employee Job Performance.” Cornell Hotel and Restaurant Administration Quarterly 48(3):313–22. doi:10.1177/0010880407302048.
Ulil Anshar, Ryanto, and Joko Setiyono. 2020. “Tugas Dan Fungsi Polisi Sebagai Penegak Hukum Dalam Perspektif Pancasila.” Jurnal Pembangunan Hukum Indonesia 2(3):359–72.
DOI: https://dx.doi.org/10.30659/jrbi.v23i2.52842
Refbacks
- There are currently no refbacks.
License URL: https://creativecommons.org/licenses/by/4.0/deed.en
Jurnal JRBI Indexed by :
