Analysis of The Effect of Rewards and Punishment on Employee Performance with Job Satisfaction as A Mediation Variable in PNPP at Bhayangkara Hospital, Semarang

Nur Wahyuni

Abstract


This study aims to analyze the effect of rewards and punishments on employee performance, with job satisfaction as a mediating variable, among Civil Servants in the Indonesian National Police (PNPP) at Bhayangkara Hospital in Semarang. This study was motivated by the phenomenon of PNPP performance targets not being met, as well as disciplinary issues evident in fluctuations in morning roll call attendance rates, which are suspected to be influenced by the suboptimal implementation of the reward and punishment system within the organization. This is a quantitative study employing a causal research approach. Primary data were collected through the distribution of questionnaires to PNPP respondents selected using purposive sampling. Variables were measured using a Likert scale, and the data were analyzed using Structural Equation Modeling - Partial Least Squares (SEM-PLS) with SmartPLS software to test validity, reliability, model fit, and hypotheses regarding direct and indirect effects between variables. The results of the study indicate that rewards have a positive and significant effect on job satisfaction, punishment has a positive and significant effect on job satisfaction, rewards have a positive and significant effect on employee performance, punishment has a positive and significant effect on employee performance, and job satisfaction has a positive and significant effect on employee performance. Furthermore, job satisfaction was found to mediate the effect of rewards on employee performance and to mediate the effect of punishment on employee performance. These findings confirm that job satisfaction acts as a psychological bridge that strengthens the relationship between the reward and punishment systems and improved performance. The implications of this study suggest that the management of Bhayangkara Hospital Semarang should implement a fair, transparent, and competitive reward system, as well as enforce punishment consistently and proportionally to improve the satisfaction and performance of PNPP.


Keywords


Employee Performance; Job Satisfaction; PNPP; Punishment; Reward.

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References


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DOI: https://dx.doi.org/10.30659/jrbi.v23i2.52828

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