Polri Work Ethic and Personnel Work Involvement Towards Public Service Performance of the West Kotawaringin Police Traffic Unit
Abstract
This study is motivated by inconsistencies in previous research regarding the influence of work ethos on performance, thereby requiring a deeper examination by incorporating work engagement as an intervening variable. The research problem is formulated as: "How do Work Ethos and Work Engagement influence Personnel Performance in Public Service?" This study aims to explain the causal relationships among these variables and to examine the mediating role of work engagement in improving personnel performance. This research employs an explanatory design with a population consisting of all human resources within the Traffic Unit of the West Kotawaringin Police Department, totaling 43 personnel. A census sampling technique was used, meaning that every member of the population served as a respondent. Data were collected through a closed-ended questionnaire using a 1–5 Likert scale ranging from Strongly Disagree to Strongly Agree. Data analysis was conducted using Partial Least Squares (PLS) to test both direct and indirect relationships among variables. The findings show that work ethos has a positive and significant effect on work engagement, meaning that higher integrity, discipline, and responsibility enhance personnel's enthusiasm and dedication in performing their duties. Additionally, work ethos also has a positive and significant effect on performance, indicating that personnel with a strong work ethos tend to demonstrate better performance through improved reliability, responsiveness, and professionalism in delivering public services. Further results indicate that work engagement has a positive and significant effect on personnel performance. Moreover, work engagement mediates the relationship between work ethos and performance, suggesting that improvements in performance are largely driven by higher work engagement resulting from stronger work ethos. These findings highlight the importance of strengthening work values and psychological attachment to enhance the quality of public services.
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DOI: http://dx.doi.org/10.30659/jrbi.v23i1.51730
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