Improving Innovative Work Behavior Through Psychological Empowerment Supported by Servant Leadership

Authors

DOI:

https://doi.org/10.30659/jrbi.v23i1.51476

Keywords:

Behavior, Empowerment, Innovative, Leadership, Psychological.

Abstract

This study is an explanatory research aimed at analyzing the influence of servant leadership on psychological empowerment and innovative work behavior, as well as understanding the extent to which psychological empowerment contributes to fostering innovative work behavior within the organization. The research population includes all human resources at the Customs and Excise Regional Office Central Java and DI Yogyakarta, consisting of both civil servants and non-civil servants, totaling 203 individuals. This population was selected due to its relevance to the research variables and the ease of obtaining the required data. Based on the Slovin formula, the sample size determined for this study was 135 respondents. The sampling technique employed is non-probability sampling with a convenience sampling approach, selecting respondents based on accessibility and availability. This technique was chosen for its efficiency in terms of time and cost, thereby facilitating the data collection process. The research instrument consists of a questionnaire with interval measurements using a Likert scale ranging from 1 to 5, from strongly disagree to strongly agree. Data analysis was conducted through structural equation modeling using the Partial Least Square (PLS) approach to examine the relationships among variables within the research model. The findings indicate that servant leadership has a positive and significant effect on innovative work behavior. Furthermore, servant leadership is also shown to have a positive and significant influence on psychological empowerment. Additional results reveal that psychological empowerment positively and significantly affects innovative work behavior. Overall, this study highlights that strengthening servant leadership and psychological empowerment are essential factors in enhancing innovative work behavior at the Customs and Excise Regional Office Central Java and DI Yogyakarta.

Author Biographies

  • Aji Dwi Sujono, Sultan Agung Islamic University
    STUDENT
  • Mulyana Mulyana, Sultan Agung Islamic University
    LECTURER

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Published

2026-02-22

Issue

Vol. 23 No. 1 (2026): January 2026

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Articles

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