Improving the Performance of Public Relations Personnel of the Central Kalimantan Regional Police Through the Quality of Interpersonal Communication and Teamwork Skills, in the Context of Information and Communication Technology Literacy

Teguh Kurniawan

Abstract


This study aims to analyze the effect of interpersonal communication quality on human resource performance (HR performance), both directly and indirectly through teamwork skills, as well as to examine the role of information and communication technology (ICT) literacy as a moderating variable in the relationship between teamwork skills and HR performance. This study employs an explanatory research approach to explain the causal relationships among the variables examined. The population in this study consists of all personnel in the Public Relations Unit, ICT Unit, and Protocol and Leadership Support Unit (Spripim) of the Central Kalimantan Regional Police, totaling 100 respondents. The sampling technique used is a census, in which the entire population is included as the research sample. The data used consists of primary and secondary data. Primary data were obtained through the distribution of questionnaires containing both open-ended and closed-ended questions regarding respondents' perceptions of interpersonal communication quality, teamwork skills, ICT literacy, and HR performance. Secondary data were obtained from the Central Kalimantan Regional Police to support the accuracy and completeness of respondent information. The results show that interpersonal communication quality has a positive and significant effect on HR performance. In addition, interpersonal communication quality also has a positive and significant effect on teamwork skills. Furthermore, teamwork skills have a positive and significant effect on HR performance, indicating that effective teamwork plays a crucial role in improving employee performance. ICT literacy also has a positive and significant effect on HR performance, suggesting that proficiency in information and communication technology contributes to increased work effectiveness and productivity. 


Keywords


Communication; Interpersonal; Literacy; Quality; Teamwork.

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References


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DOI: http://dx.doi.org/10.30659/jrbi.v23i1.51469

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