The Influence of Perception of Organizational Support on Organizational Citizenship Behavior of Police Personnel with Affective Commitment as a Mediating Variable

Gunawan Gunawan

Abstract


Abstract. This study aims to analyze the effect of Perceived Organizational Support (POS) on Organizational Citizenship Behavior (OCB) with affective commitment as a mediating variable. The background of this study is based on the strategic role of the police institution as the front line in public service and security maintenance, which requires high-performance human resources and strong loyalty and concern for the organization. In this context, perceived support from the organization has important implications for the formation of voluntary or extra-role behavior known as OCB. This study uses a quantitative approach with an explanatory research type. All active personnel at the Cirebon Police, as many as 121 people, were used as samples using the census method. The research instrument was a closed questionnaire, and the data were analyzed using the Partial Least Square (PLS) method through SmartPLS software. The variables tested included POS (appreciation, concern, and welfare), affective commitment (sense of belonging and emotional loyalty), and OCB (altruism, courtesy, conscientiousness, civic virtue, and sportsmanship). The results showed that POS had a positive and significant effect on OCB (β = 0.370, p < 0.000) and on affective commitment (β = 0.729, p < 0.000). Affective commitment also had a significant effect on OCB (β = 0.513, p < 0.000). The indirect effect test showed that affective commitment significantly mediated the relationship between POS and OCB (T-statistic = 5.776, p < 0.000). This finding suggests that when personnel feel high organizational support, they tend to be more emotionally attached to the institution, and from this attachment stronger OCB behavior emerges. This study provides a theoretical contribution in strengthening the relationship between POS, affective commitment, and OCB in the police environment. From a practical perspective, these results can be used to develop strategies to increase personnel motivation and loyalty in order to support the achievement of institutional goals effectively and sustainably.


Keywords


Keywords: Affective; Organizational; Perceived; Support.

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References


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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45616

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