Person Organization Fit and Organizational Citizenship Behavior (OCB) in Improving Human Resources Performance

Abstract

Abstract. This study aims to analyze the role of Person-Organization Fit and Organizational Citizenship Behavior (OCB) in human resource performance at the Customs and Excise Supervision and Service Office (KPPBC) Tanjung Emas. The research population consists of 249 civil servants as of December 31, 2023. The study sample includes 100 respondents selected using the Purposive Sampling method, with the criteria of requiring a minimum education level of a diploma (D1) and at least one year of work experience. Data collection was conducted through questionnaires using a semantic scale ranging from 1 to 5. Data analysis employed descriptive statistics and Structural Equation Modeling-Partial Least Squares (SEM-PLS) for validity testing, reliability testing, model evaluation, and hypothesis testing. The study results indicate that: (1)Person-Organization Fit has a positive and significant effect on human resource performance, meaning that the better the fit between individuals and the organization, the higher the performance of human resources; (2) Person-Organization Fit also positively and significantly influences OCB, implying that higher individual-organization fit leads to a higher level of OCB among employees; and (3) OCB has a positive and significant impact on human resource performance, indicating that the higher the level of OCB, the better the employee performance. These findings highlight the importance of individual-organization fit and extra-role behavior in enhancing employee performance at KPPBC Tanjung Emas.