Improving Human Resource Performance Through Communication Quality and Teamwork Skills Moderated by Hospitality Skills

Nur Rochman Setyadi, Mulyana Mulyana

Abstract


Abstract. This study aims to analyze the improvement of human resource performance through communication quality and teamwork skills in the context of hospitality skills. The differences in the results of previous studies regarding the role of teamwork on human resource performance are the basis for formulating the research question: "How can improving human resource performance be achieved through communication quality and teamwork skills in the context of hospitality skills?" This study uses an explanatory approach with the object of research being all HR of the Semarang Type A Customs and Excise Supervision and Service Office. The research sample consisted of 135 respondents selected using convenience sampling techniques based on the non-probability sampling method. Data collection was carried out through a questionnaire with an interval measurement scale of 1 to 5. Data analysis used structural equation modeling with the Partial Least Square (PLS) approach. The results showed that communication quality has a positive effect on teamwork skills and human resource performance. The better the quality of communication, the higher the teamwork skills and the improvement of HR performance. In addition, teamwork skills also have a positive effect on HR performance, indicating that good cooperation improves individual and organizational performance. However, hospitality skills do not provide a significant moderating effect on the relationship between communication quality and HR performance. On the other hand, hospitality skills can strengthen the influence of teamwork ability on HR performance. Thus, strengthening hospitality skills becomes an important factor in maximizing the impact of teamwork on HR performance in the public service sector.

Keywords


Keywords: Communication; Hospitality; Quality; Work.

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References


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DOI: http://dx.doi.org/10.30659/jrbi.v22i2.45411

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