The Influence of Work Ethic on Service Performance with OCB as a Mediating Variable

Abstract

Abstract. If someone has a strong work ethic, they are more likely to exhibit extra-role behavior (Asroti et al., 2022). Individuals with a strong work ethic may be more motivated to help coworkers, take initiative, or engage in activities that improve organizational performance and well-being. Conversely, if someone has a weak work ethic, they may be less motivated to engage in extra-role behavior. A low work ethic can result in a lack of initiative, lack of involvement in additional tasks, and a lack of positive contributions that can improve the effectiveness and sustainability of the organization. Work Ethic has been shown to have a positive and significant effect on Police Service Performance. This shows that a good Work Ethic and improvements in organizational structure, division of tasks, and more efficient job arrangement can improve the ability of personnel to face challenges and carry out tasks better. A developing Work Ethic can improve the skills and knowledge of personnel, which ultimately contributes to improving the quality of service to the community, Work Ethic has been shown to have a positive and significant effect on Organizational Citizenship Behavior (OCB). This indicates that personnel with a strong Work Ethic tend to demonstrate better organizational citizenship behavior, such as helping coworkers, participating in activities outside of primary obligations, and showing greater commitment to the organization. The type of research used in this study is an associative explanatory research type, which aims to determine the relationship between two or more variables (Sugiyono, 2018). This study aims to explain hypothesis testing with the intention of justifying or strengthening the hypothesis with the hope that it can ultimately strengthen the theory used as a basis. In this case, it is to test the influence of work ethic, extra-role behavior and public service performance of Cirebon Resort Police personnel. Population is a generalization area consisting of subjects or subjects who have certain qualities and characteristics determined by researchers to be studied and then conclusions drawn (Sugiyono, 2018).