Improving The Performance of Human Research Research Directorate Specially Through The Quality of Interpersonal Communication And teamwork Skill, in The Context of Ict Use Experience

Authors

DOI:

https://doi.org/10.30659/jrbi.v16i1.43758

Keywords:

Keywords, communication, interpersonal, teamwork, performance

Abstract

Abstract. This study explores the influence of interpersonal communication quality and teamwork skills on improving the performance of Human Resources (HR) in the Directorate of Special Criminal Investigation of the Central Java Regional Police, as well as the role of experience in using Information and Communication Technology (ICT) as a moderator in this relationship. A total of 92 respondents from the HR Directorate were selected using the proportionate stratified random sampling technique to obtain representative data. Primary data were collected through a questionnaire, which assessed respondents' perceptions of the research variables using an interval scale of 1 to 5. Data analysis was carried out using structural equation modeling through the Partial Least Square (PLS) version 4.0 approach. The results of the study indicate that the quality of interpersonal communication has a positive and significant influence on improving teamwork skills and HR performance. In addition, teamwork skills also make a positive contribution to HR performance. Furthermore, increasing experience in using ICT apparently strengthens the influence of interpersonal communication quality and teamwork skills on HR performance. These findings indicate the importance of strengthening interpersonal communication competencies and team collaboration in the context of increasing the use of ICT to optimize performance in specialist police units. This study provides insights for HR managers in the police sector to develop integrative performance improvement strategies, utilizing information technology, and focusing on developing interpersonal skills and team collaboration.

Author Biography

  • Maryoto Maryoto, Sultan Agung Islamic University
    Student

References

Ahmad, I., & Manzoor, S. R. (2017). Effect of Teamwork, Employee Empowerment and Training on Employee Performance. International Journal of Academic Research in Business and Social Sciences, 7(11). https://doi.org/10.6007/ijarbss/v7-i11/3472

AlBar, A. M., & Hoque, M. R. (2019). Factors affecting the adoption of information and communication technology in small and medium enterprises: a perspective from rural Saudi Arabia. Information Technology for Development, 25(4), 715–738. https://doi.org/10.1080/02681102.2017.1390437

Alviani, L., & Nuvriasari, A. (2022). PENGARUH PERILAKU INOVATIF, MOTIVASI KERJA, DAN TEAMWORK TERHADAP KINERJA KARYAWAN YAYASAN LAUTAN CENDIKIA MULIA Oleh. Jurnal Ekonomi Dan Bisnis, 11(1).

Ariyanto, D., Wardoyo, P., & Rusdianti, E. (2019). PENGARUH TEAMWORK DAN DISIPLIN KERJA TERHADAP KINERJA SDM DENGAN PERCEIVED ORGANIZATIONAL SUPPORT SEBAGAI VARIABEL MODERATING. Jurnal Riset Ekonomi Dan Bisnis, 12(3), 180-190.

Bernardin, H. J., & Russel, J. E. A. (2013). Human resource management (An Experimental Approach International Edition). Mc. Graw-Hill Inc. Singapore.

Boyd, C. (2013). Communication, Collaboration, and trust within virtual teams. Journal of Chemical Information and Modeling, 53(9), 1689–1699.

Brenda Barker Scott. (2017). Creating a Collaborative Workplace Amplifying Teamwork in Your Organization. QUEEN’S UNIVERSITY IRC, 1–10.

Chege, S. M., Wang, D., & Suntu, S. L. (2019). Information Technology for Development Impact of information technology innovation on firm performance in Kenya Impact of information technology innovation on fi rm performance. Information Technology for Development, 0(0), 1–30. https://doi.org/10.1080/02681102.2019.1573717

Chege, S. M., Wang, D., & Suntu, S. L. (2020). Impact of information technology innovation on firm performance in Kenya. Information Technology for Development, 26(2), 316–345. https://doi.org/10.1080/02681102.2019.1573717

Diana, R., Ahmad, S., & Wahidy, A. (2020). Pengaruh Motivasi Kerja dan Komunikasi Interpersonal Terhadap Kinerja Guru. Jurnal Pendidikan Tambusai, 4(3), 1828–1835.

Dira, A. A., Kusniawati, A., & Muhidin, A. (2020). PENGARUH BUDAYA ORGANISASI DAN TEAMWORK TERHADAP KINERJA PEGAWAI (Studi pada Dinas Pertanian dan Ketahanan Pangan Kabupaten Ciamis). Business Management and Entrepreurship Journal, 2(2), 147–162.

Driskell, T., Salas, E., & Driskell, J. E. (2018). Teams in extreme environments: Alterations in team development and teamwork. Human Resource Management Review, 28(4), 434–449. https://doi.org/10.1016/j.hrmr.2017.01.002

Grant, A. E., & Jennifer H. Meadows. (2010). Communication technology update and fundamentals. Routledge.

Handoko, T. H. (2012). Manajemen Personalia dan Sumber Daya Manusia. BPFE.

Downloads

Published

2025-02-05

Issue

Vol. 16 No. 1 (2019): January 2019

Section

Articles

License

Authors who publish with this journal agree to the following terms:

Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.

Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.

Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).