Study on Improving the Performance of Trans Jateng Bus Services on the Solo - Sragen Route

Abstract

The seven Trans Jateng routes that are already operating, the Trans Jateng bus load factor for the Solo - Sragen route has the lowest value. This research aims to determine the performance of Trans Jateng transportation on the Solo - Sragen route and to determine the extent of the influence of security, safety, comfort, affordability, equality and regularity variables on service user satisfaction and to compare the expectations and reality of the service as a recommendation in an effort to improve the quality of Trans Jateng Solo-Sragen route services. Performance measurement is carried out using direct measurement survey methods in the field. Performance assessment indicators are intermediary time, passenger waiting time, travel speed and load factor. Meanwhile, measuring user perceptions was carried out using a questionnaire method with a Likert scale. The research results showed that the time between / headway = 31 minutes; passenger waiting time = 15.5 minutes, travel speed = 15.5 km/hour and load factor = 65%. The results of multiple linear regression analysis Y = 1.991 – 1.131X1 + 0,65X2 + 0,82X3 + 0,119X4 + 0,269X5 + 0,102 X6+ µ. Meanwhile, from the results of the Importance Performance Analysis analysis, it is known that there is a gap (GAP) = -0.48, which means that Trans Jateng's performance has not met the expectations of service users.