Telepharmacy Model of Clinical Pharmacy Services in The Islands Region: A Study in A Government Hospital of The Bangka Belitung Islands Province

Rachmawati Felani Djuria, Andrajati Retnosari, Nadia Farhanah Syafhan, Bambang Wispriyono

Abstract


Abstract: Archipelagic regions are areas that are vulnerable to health problems due to geographical factors. Transformation in the health system needs to be carried out through telepharmacy as a solution for pharmaceutical services in the island region. This research is a mix-method research with a qualitative method, phenomenological approach and a quantitative method, cross-sectional descriptive analytical observational design and experimental research using the Pre and Post Test Group Design method in August 2023-March 2025 at the Type D Government Hospital in the Bangka Belitung Islands Province. The research results show that the telepharmacy model of clinical pharmacy services is carried out by pharmacists based on standard operational procedures with an average time of 17 minutes 16 seconds synchronously and asynchronously using electronic media cellphones/smartphones with the WhatsApp application (calls, messages and video calls) or telephones accompanied drug information (name, efficacy, method/rules for use, dosage, dosage form, time interval, storage and side effects as well as actions that need to be taken if side effects arise). Telepharmacy model that is effective in increasing the implementation and effectiveness of clinical pharmacy services in the Bangka Belitung Islands region is simple application-based telepharmacy with the strengthening of pharmacists (quantity and quality) and internet networks.

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