The Role of Work-Life Balance and Role Clarity in Improving Employee Performance Through Work Engagement at RSI At-Tin Husada Ngawi
Abstract
Human resources are strategic assets in healthcare organizations and play an essential role in improving hospital service quality. Employee performance is influenced by several factors, including work-life balance, role clarity, and work engagement. This study aims to examine the effects of work-life balance and role clarity on employee performance, both directly and indirectly through work engagement as a mediating variable at RSI At-Tin Husada Ngawi. This study employed a quantitative explanatory research design. The population consisted of all employees of RSI At-Tin Husada Ngawi, and the sampling technique used was saturated sampling. Data were collected through questionnaires using a Likert scale and analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) to evaluate both direct and indirect relationships among variables. The results indicate that role clarity has a positive and significant effect on both work engagement and employee performance. Work engagement also has a positive and significant effect on employee performance. Meanwhile, work-life balance has a positive effect on employee performance but does not improve employee performance through work engagement, indicating that work engagement does not mediate the relationship between work-life balance and employee performance. In contrast, work engagement successfully mediates the relationship between role clarity and employee performance. The study concludes that improving role clarity is more effective in enhancing employee engagement and performance than improving work-life balance through work engagement. Therefore, hospital management is encouraged to strengthen job clarity, clearly define roles and responsibilities, improve organizational communication, and foster employee engagement to achieve sustainable improvements in employee performance.
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