Employee Performance Improvement Model Through Competence and Intrinsic Motivation Mediated by Cultural Intelligence

I Wayan Tangun Setiarien

Abstract


This study aims to examine the effect of competence and intrinsic motivation mediated by cultural intelligence on employee performance at five-star hotels in Bali. The research uses a quantitative approach with a survey method on 339 employees of five-star hotels in Bali. Data was collected using validated questionnaires and analyzed using Structural Equation Modeling - Partial Least Squares (SEM-PLS). The results show that competence has a positive and significant effect on cultural intelligence, intrinsic motivation has a positive and significant effect on cultural intelligence, and cultural intelligence has a positive and significant effect on employee performance. Cultural intelligence plays a significant mediating role in the relationship between competence and intrinsic motivation with employee performance. This research provides theoretical contributions in developing employee performance models that integrate competence, intrinsic motivation, and cultural intelligence in the hospitality industry context.

Full Text:

PDF

References


Afsar, B., Badir, Y., & Khan, M. (2019). Transformational leadership and innovative work behavior: The mediating role of cultural intelligence. European Journal of Innovation Management, 22(2), 234-256. https://doi.org/10.1108/EJIM-08-2018-0176

Armstrong, M., & Baron, A. (2005). Managing performance: Performance management in action (2nd ed.). Chartered Institute of Personnel and Development.

Central Statistics Agency. (2024). Statistics of foreign tourist visits to Indonesia 2024. BPS Indonesia. https://www.bps.go.id/id/statistics-table/1/MTM2MyMx/jumlah-kunjungan-wisatawan-mancanegara-ke-indonesia-menurut-pintu-masuk-2017---2023.html

Baron, R. M., & Kenny, D. A. (1986). The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations. Journal of Personality and Social Psychology, 51(6), 1173-1182. https://doi.org/10.1037/0022-3514.51.6.1173

Cerasoli, C. P., Nicklin, J. M., & Ford, M. T. (2021). Intrinsic motivation and extrinsic incentives jointly predict performance: A 40-year meta-analysis. Psychological Bulletin, 140(4), 980-1008. https://doi.org/10.1037/bul0000004

Chen, X., & Wang, Y. (2022). Cross-cultural training as a critical factor of cultural intelligence in the hospitality industry. International Journal of Contemporary Hospitality Management, 34(6), 2145-2167. https://doi.org/10.1108/IJCHM-09-2021-1078

Dewiana Novitasari, Sasono, S., & Asbari, M. (2021). The role of transformational leadership, motivation, and job satisfaction on employee performance. International Journal of Social and Management Studies, 2(3), 89-98. https://doi.org/10.5555/ijsms.2021.2.3.89

Hair, J.F., Risher, J.J., Sarstedt, M., & Ringle, C.M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(2), 2-24. https://doi.org/10.1108/EBR-11-2018-0203

Henseler, J., Ringle, C. M., & Sarstedt, M. (2015). A new criterion for assessing discriminant validity in variance-based structural equation modeling. Journal of the Academy of Marketing Science, 43(1), 115-135. https://doi.org/10.1007/s11747-014-0403-8

Jitpraphai, S., Thammarak, K., & Suntrayuth, S. (2021). Contribution of cultural intelligence to job performance of domestic hotel employees in Thailand. Journal of Hospitality and Tourism Management, 42(1), 112-126. https://doi.org/10.1016/j.jhtm.2020.12.001

Kim, S., & Park, J. (2021). Intrinsic motivation and employee performance in luxury hospitality: The role of cultural intelligence. International Journal of Contemporary Hospitality Management, 33(8), 2456-2478. https://doi.org/10.1108/IJCHM-08-2020-0891

Wong, K., & Lee, S. (2023). Multiple mediator models in hospitality research: Methodological advances and applications. Journal of Hospitality and Tourism Research, 47(3), 234-251. https://doi.org/10.1177/10963480221123456

Zhang, L., & Liu, X. (2021). Single country studies in hospitality management: Limitations and future directions. International Journal of Contemporary Hospitality Management, 33(5), 1892-1910. https://doi.org/10.1108/IJCHM-10-2020-1234

Zhang, W., Chen, L., & Wang, X. (2022). Competency framework for luxury hotel employees: An integrated approach. Journal of Hospitality and Tourism Research, 46(4), 712-738. https://doi.org/10.1177/10963480211045892

Zhang, Y., & Liu, C. (2021). The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees. Tourism Management Perspectives, 41(1), 100-115. https://doi.org/10.1016/j.tmp.2021.100879


Refbacks

  • There are currently no refbacks.


License URL: https://creativecommons.org/licenses/by/4.0/deed.en

Jurnal SAMaJ Indexed by :

google_scholar onesearch garuda crosref onesearch  sinta scopus