Improving the Performance of Health Workers at Bhakti Asih Hospital, Brebes Through Service Quality and Work Stress Moderated by the Use of Electronic Medical Records (Emr)

Adelia Cynthia Maharani, Heru Sulistyo

Abstract


The acceleration of digital transformation is a process of facilitating the integration of digital technologies into all areas of activity, both in business sectors and public services, including healthcare facilities such as hospitals. The implementation of digital transformation in the health sector is realized through the adoption of Electronic Medical Records (EMR), which plays a role inimproving service efficiency. The involvement of healthcare workers is a crucial aspect because the use of this system is directly related to achieving Patient Safety Goals (PSG). This study aims to: empirically analyze the effect of service quality on the performance of healthcare workers, 2) empirically analyze the effect of work stress on the performance of healthcare workers, and 3) empirically analyze the effect of service quality moderated by the use of EMR on the performance of healthcare workers. This research employs an associative design with a quantitative and explanatory approach. Data were collected using a questionnaire instrument distributed to relevant respondents. The results indicate that service quality has a positive effect on the performance of healthcare workers, whereas work stress has a negative effect. Furthermore, the use of EMR does not moderate the effect of service quality or work stress on the performance of healthcare workers.

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References


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