Human Resource Productivity Improvement Model at the Semarang Medium Tax Office

Abstract

The research questions are: 1) Are intrinsic motivation and organizational commitment able to improve work discipline among Semarang Medium Tax Office employees? 2) Are intrinsic motivation and organizational commitment able to improve the productivity of Semarang Medium Tax Office employees? 3) Is work discipline able to improve the productivity of Semarang Medium Tax Office employees? 4) Are intrinsic motivation and organizational commitment able to improve the productivity of Semarang Medium Tax Office employees through work discipline.This research is an explanatory research study with a quantitative approach. The study population was all 117 Semarang Medium Tax Office employees. Data collection used a closed-ended questionnaire. In this study, data analysis used the SEM-PLS method with SmartPLS (Partial Least Square) software.The results of the study 1) intrinsic motivation has a positive and significant effect on work discipline, where employees who have strong intrinsic motivation to do a job, tend to be more disciplined in carrying out their duties. 2) Organizational commitment has a positive and significant effect on work discipline, where employees who feel emotionally and psychologically bound to the organization tend to be more obedient to the rules and norms that apply. 3) Intrinsic motivation has a positive and significant effect on HR productivity, where intrinsically motivated employees tend to be more focused, more creative, and more dedicated in their work, which ultimately has an impact on increasing HR productivity. 4) Organizational commitment has a positive and significant effect on HR productivity, where employees who have high organizational commitment tend to be more loyal, dedicated, and motivated to achieve organizational goals, which ultimately has an impact on increasing HR productivity. 5) Work discipline has a positive and significant effect on HR productivity, where good work discipline makes employees more obedient to work rules and procedures, which can reduce errors and increase efficiency that encourages increased HR productivity. 6) Work discipline is able to mediate the positive and significant influence of intrinsic motivation on HR productivity, meaning that work discipline has an important role in realizing the full potential of employee intrinsic motivation which ultimately increases optimal HR productivity. 7) Work discipline is able to mediate the positive and significant influence of organizational commitment on HR productivity, meaning that good work discipline is the key to realizing commitment into real actions that have an impact on increasing HR productivity.