Requirements and Procedures for Submitting a Request for Consumer Disputes Regarding Products and Services Through the Consumer Dispute Resolution Agency (BPSK)
Abstract
This study aims to determine and analyze the requirements and procedures for submitting consumer dispute resolution for service products through the Consumer Dispute Resolution Agency (BPSK), specifically in Semarang City. The urgency of this research is based on the fact that in the relationship between consumers and service product business actors often arise problems that are detrimental to consumers, while dispute resolution through litigation in court is considered time-consuming, expensive, and complicated procedures. BPSK as an alternative dispute resolution institution exists to provide legal protection with a fast, inexpensive, and simple mechanism. The research method used is an empirical juridical method with a qualitative approach. Primary data was obtained through interviews with BPSK Semarang City, consumers, and business actors who have had disputes. Meanwhile, secondary data was obtained through literature studies in the form of laws and regulations, legal literature, and related official documents. The analysis was conducted descriptively and analytically to describe practices in the field and compare them with applicable legal provisions.
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DOI: https://dx.doi.org/10.30659/rlj.4.4.4877-4896
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