Implementation of Information Technology in Passport Issuance Services in Good Governance Perspective

Markus Lenggo Rindingpadang, Sri Kusriyah

Abstract


This study analyzes the implementation of information technology in passport issuance services as a manifestation of the application of good governance principles. The study uses a qualitative approach with descriptive-analytical specifications. Data collection was conducted through interviews, observation, and documentation, while data analysis was conducted thematically. The results of the study indicate that the application of information technology through the M-Passport application and other digital services has increased the efficiency, transparency, and accountability of public services in the immigration sector. However, specific obstacles still encountered in the form of low digital literacy. This study concludes that the application of information technology in passport issuance services contributes positively to the implementation of good governance principles, particularly in terms of effectiveness, transparency, and accountability of public services.


Keywords


Governance; Information; Public; Services; Technology.

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DOI: https://dx.doi.org/10.30659/rlj.4.4.%25p

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